12 Millwood Court | Monroe Twp., NJ 0883xxx-xxx-xxxx | abc@xyz.com

Strategic Planning & Analysis | Interpersonal Communication | Cross-Functional Teamwork | Process Improvement

Project Management | Product Development | Business Growth | Stakeholder Engagement | Relationship Building

Critical Thinking | Collaborative Problem Solving | Microsoft Office | Microsoft Project | iGrafx

  Performance-driven, reliable and professional Project Manager with over 17 years of experience in various leadership capacities over the course of an achievement-focused career history

  Combines an impeccable work ethic with proven performance results and strong attention to detail

  Demonstrated skill in planning and executing notable complex projects that serve to increase operational efficacy, levels of client satisfaction, cost efficiency and the competitive standing of all employers, both former and current

  Able to seamlessly enhance product offerings in conjunction with both internal departments and external vendors; works well both autonomously and in cross-collaborative team environments

  Presently in search of a Business Analyst or Project Management position in the financial industry

  Also open to leadership roles in other sector that will allow for leverage of skills, as well as offer opportunities for career advancement and professional development

  Manage daily business operations, e.g. identifying, obtaining and documenting detailed functional specifications for large-scale, enterprise-wide initiatives

  Aid in the development of applications that feature innovative external user benefits and generate revenue

  Also work on apps that streamline back-end office processes to increase efficacy and reduce headcount

  Detail project scopes and determine levels of magnitude for each, subject to enterprise approval and prioritization

  Define project management strategy, deliverables and launch requirements; document said requirements including business processes, use cases and functional/non-functional items

  Played a pivotal role in founding Pershing Securities Canada Ltd (PSCL), a foundational growth achievement for BNY Mellon and Pershing, LLC.

o    Defined technology specifications for PSCL and Pershing LLC s order flows in compliance with Canadian laws

o    Actively guided managerial staff using a system book of record vendor analysis; yielded a feasibility analysis including recommendations for senior management review

o    Collaborated with business and technology teams across all functional areas and organizations to fully inspect and define the requirements necessary for PSCL to provide execution, clearance and custody services to Pershing LLC, thus establishing a lasting foundation for potential growth

  Led Society for Worldwide Interbank Financial Telecommunications (SWIFT) data mapping endeavors

o    Increased institutional business by empowering Pershing to communicate and fuel the settlement of institutional client trades via SWIFT messaging

o    Centralized management of SWIFT communication changes and transformed system messaging processes by implementing a cutting-edge B2B common service

o    Efficaciously automated foreign security setup processes and notably reduced manual processing as a result

  Organized and communicated both business and technology process improvements within the financial services department; leveraged a team of skilled representatives to research and resolve website and other technical issues

  Worked in conjunction with E*TRADE departments to devise process improvement plans using the information gleaned from researching and analyzing various best practice possibilities

  Defined business requirement documents in alignment with the needs and requests from retail management staff

  Directed the implementation of comprehensive workflows for researching and resolving technical inquiries, which yielded a drastically more effective escalation process

  Played an essential role in formulating a retail prioritization progression that delivered insight into project status; resulted in pointedly improved levels of overall satisfaction amongst retail management personnel

  Directed a series of diverse operational, financial and process-focused improvements for the Corporate Employee Financial Services Area

  Developed business requirements and project plans based upon client requests and specifications; often worked in a cross-functional capacity to coordinate and best prioritize and all project implementation elements

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  Fostered and nurtured mutually positive partnerships with internal and external clients geared towards the holistic improvement of service offerings

  Oversaw the process for a high-profile ACH project

o    Developed a robust and effectual method for transferring and managing funds within accounts

o    Resulted in bolstered levels of client contentment and offered a competitive advantage to the company

  Garnered $2M for the Corporate Employee Financial Services Group; led a large-scale deposit account sweep program

  Planned and managed a project for an employee compensation plan

o    Gave participants the ability to flawlessly transfer funds from their company benefit plans to their UBS full-service accounts

o    Improved product quality and service levels by offering more account options to participants

  Led the introduction of control procedures to verify paper and online W-8BEN forms

o    Worked with full-service side project management professionals to implement procedures for employing appropriate tax treaty codes

o    Resulted in increased overall efficiency and accuracy across operations

  Analyzed processes to assess areas for improvement and ways to boost customer satisfaction levels; defined project requirements for missions that expanded to include online trading

  Aided significantly in developing Datek Direct

o    Served as the inaugural browser-based direct trading system in the online brokerage industry

o    Defined system functionality and authored comprehensive requirement specifications

  Improved routing of customer inquiries by leading the

  Developed an online interactive customer relationship management (CRM) system

o    Served to alleviate Call Center inquiries via the improvement of customer service process and expedition of problem resolution procedures

o    Increased both operational efficiency levels and the method in which customer inquiries were routed

  Contributed to the progress of Datek Elite, a service level that intended to increase retention of the firm s high-caliber customers using unsurpassed service and value-added benefits.

  Commenced working relationship with Datek in a Customer Support Representative capacity and went on to earn consecutive rapid promotions for exceptional performance and an innovative mindset

Professional Certificate, Business Analysis, George Washington University

Bachelor of Arts, Sociology, Rider University

Licensure, N.A.S.D. Series 7, 24 and 63 Licenses

12 Millwood Court | Monroe Twp., NJ 0883xxx-xxx-xxxx | abc@xyz.com

March 19, 2018

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:

  I bring to the table years of diverse experience in leadership capacities within the business sector. Over the course of my career, I have proven to be an efficient, motivated and reliable employee who learns swiftly, adheres to essential policies and processes, and demonstrates a strong sense of organizational loyalty.

  As a professional, I pride myself on my integrity, drive and honesty. I excel in challenging, deadline-driven environments that demand professionalism, adaptability and attention to detail. I believe my years of proven expertise allowed me to develop a sense of discipline, paired with notable time management skills.

  When working to achieve or surpass employer expectations, I find that I work well both as an independent contributor and a collaborative team player. I am a strong verbal and written communicator with an innate ability to play integral role in establishing positive, mutually beneficial partnerships with essential stakeholders.

  Outside of my career chronology, I hold a Bachelor s Degree in Sociology from the nationally-recognized Rider University. I also earned a Professional Certificate in Business Analysis from George Washington University. Furthermore, I earned my N.A.S.D. Series 7, 24 and 63 licenses.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Enc. Resume