- 140 Sconcet Circle Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Dear Hiring Manager,

        I am writing this in response to a job vacancy posting for the position of _____________________. Please accept my application to become part of your team. My resum is attached for your review and consideration.

What I offer is my more than 10 years providing high-performance customer service, administration and operations support in the insurance and healthcare industries. I am currently with the Mount Carmel Trinity Health System in Columbus, XXXXXX as an inbound Provider Service Specialist supporting a call center operation. For more details, please take a moment to go through my resum .

In leveraging my administrative and operations support competencies, I also bring to the table my personal strengths that include a passion for achieving organizational and business objectives through sustainable customer-focused and results-driven work excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with clients, stakeholders, and industry professionals so critical in generating revenues from repeat business, while fostering a seamless collaborate work experience with colleagues in achieving shared commitments.

I am confident that my experience and personal strengths offer the right mix of qualifications with which I can help you achieve your objectives as part of your administration team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you so much for considering me, and I look forward to hearing from you soon.

Sincerely,

YYYYYY X. YYYYYY

Attachment: Resum

- 140 Sconcet Circle Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Senior Administrative Assistant

Qualifications Profile

    Self-assured, dynamic, and results-driven service professional with more than 10 years providing high-performance customer service and administrative support in the insurance and healthcare industries.

-    Proven dedication to process efficiencies in providing high-impact customer service and administration in call center operations that enable the company to sustain both cost and service quality advantages in daily operations.

-    Detail-oriented, analytical and methodical with critical thinking to resolve professional inter-office relationships and work issues even under stress.

    Proven flexibility and adaptability with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking and prioritization skills that optimize limited resources to achieve outstanding results on the strategic and operations level.

    Strong people management and interpersonal communication skills that help inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.

Key Expertise

    Operations Planning Support

    Customer Service Management

    Fiscal & Budget Administration

    Program Management Support

    Medical Insurance Claims Administration

    Inter-office Coordination

    Process/Workflow Improvement

    Relationship Management (Customers, Public, & Suppliers)

    Policies & Regulatory Compliance

    Staff Supervision & Training

    Office & Staff Administration

    Records & Document Management

Technical

    OS: Windows 10

    Apps: Amisys, AWS, SMCS, & Jabber

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

    Internet: Email/Webmail, Online Apps/Research, Online Membership Registration

Professional Experience

Mount Carmel Trinity Health System Columbus XXXXXX

    Serve in a call center working 40 hours a week with weekends off, addressing inbound calls from resident doctors, home health care, skilled nursing centers and hospital facilities regarding medical claim issues and member benefits.

    Leverage organizational skills in data entry with more than 90 wpm typing ability, and filing records and documents in print and electronic formats using a computer, copier, printer, scanner, and fax in providing administrative support to processing medical claims and hospital operations.

    Assist all departments, notifying service providers with approved or denied authorization information they obtained through the Medical Management Department, providing information on the terms of services as authorized.

    Provide administrative support to operations, assisting in Electronic Filing application for Finance Department, and responding to providers via Medigold website regarding claim issue.

    Oversee customer service support for the Member Services Department, assisting customers with portal sign up issues, processing bills received from claims, and addressing provider issues with claims.

    Received and addressed incoming calls and emailed or faxed information from providers involving claim details such a denial, payment issues, or member benefits.

    Assisted providers in determining member benefits as well as credential processes in compliance with company and industry standards and practices.

    Received and addressed calls from customers requesting assistance with enrollment into the Medicare plan type of their choice, responding and resolving medical claim issues, quoting member benefits, advising options in choosing a healthcare provider, and assisting with Part D medication questions.

Education & Credentials

WALDEN UNIVERSITY Minneapolis, MN (2014 2018)

B.S. in Psychology (Online)