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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx

Driven, focused, and hard-working Customer Services Professional along with several years of experience in strategic roles within a variety of customer focused environments. Knowledgeable in diffusing escalated customer service issues, managing financial functions, and overseeing vendor accounts. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with customers, co-workers, and members of management.

Key Competencies

         Administrative Support

         Accounts Payable/Receivable

         Vendor Management

         Business Contracts Review

         Project Management

         Oral/Written Communication

         Customer Service

         QuickBooks, MS Office

         Process Improvement

         Attention to Detail

         Event Management

         Complex Problem Solving

Professional Experience

P. DeRosa Inc., Dix Hills, NY 2005-2011 & 2015-Present

Administrative Assistant

  Direct day to day administrative and operational functions within a fast-paced environment with a focus on increasing productivity and efficiency levels

  Oversee financial tasks such as accounts payable, accounts receivable, account reconciliation, report generation, and invoicing/purchase orders

  Play a lead role in processing new hire paperwork, processing employee payroll, collecting attendance records, and facilitating both quarterly and annual tax payments


Great South Bay Music Group Inc. 2015-Present

Administrative Assistant

  Coordinate administrative operations within the organization which included processing accounts payable and accounts receivable transactions in addition to managing vendor/client contracts

  Utilized superior analytical abilities in order to review licensing agreements, copyrights, and licensing agreements in addition to providing direct support to executive management during large-scale events


Computer Generated Solutions, Tampa, FL 2013-2015

Argan Oil Hair Color Customer Support Representative

  Provided superior customer support to individuals which required identifying customer needs and providing guidance related hair color

  Successfully filed claims on behalf of injured clients, shipped replacement products for items under warranty, and provided comprehensive training to new staff members


Supercuts, Patchogue, NY 2011-2013

Hair Stylist/Colorist/Shift Manager

  Led the color, cut, and styling of both male and female clients within a successful hair salon which included completing opening procedures, managing closing operations, and processing daily paperwork

  Acted as a member of a team of Stylists which were tasked with growing a new store in addition to diffusing escalated customer service situations




NYS Cosmetology License, Long Island Beauty School, Hauppauge, NY

Bachelor of Arts, Theater, Marymount Manhattan, New York, NY

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