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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Driven, focused, and hard-working Customer Services Professional along with several years of experience in strategic roles within a variety of customer focused environments. Knowledgeable in diffusing escalated customer service issues, managing financial functions, and overseeing vendor accounts. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with customers, co-workers, and members of management.
Key Competencies
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Administrative Support Accounts Payable/Receivable Vendor Management Business Contracts Review |
Project Management Oral/Written Communication Customer Service QuickBooks, MS Office |
Process Improvement Attention to Detail Event Management Complex Problem Solving |
Professional Experience
P. DeRosa Inc., Dix Hills, NY 2005-2011 & 2015-Present
Administrative Assistant
Direct day to day administrative and operational functions within a fast-paced environment with a focus on increasing productivity and efficiency levels
Oversee financial tasks such as accounts payable, accounts receivable, account reconciliation, report generation, and invoicing/purchase orders
Play a lead role in processing new hire paperwork, processing employee payroll, collecting attendance records, and facilitating both quarterly and annual tax payments
Great South Bay Music Group Inc. 2015-Present
Administrative Assistant
Coordinate administrative operations within the organization which included processing accounts payable and accounts receivable transactions in addition to managing vendor/client contracts
Utilized superior analytical abilities in order to review licensing agreements, copyrights, and licensing agreements in addition to providing direct support to executive management during large-scale events
Computer Generated Solutions, Tampa, FL 2013-2015
Argan Oil Hair Color Customer Support Representative
Provided superior customer support to individuals which required identifying customer needs and providing guidance related hair color
Successfully filed claims on behalf of injured clients, shipped replacement products for items under warranty, and provided comprehensive training to new staff members
Supercuts, Patchogue, NY 2011-2013
Hair Stylist/Colorist/Shift Manager
Led the color, cut, and styling of both male and female clients within a successful hair salon which included completing opening procedures, managing closing operations, and processing daily paperwork
Acted as a member of a team of Stylists which were tasked with growing a new store in addition to diffusing escalated customer service situations
Education
NYS Cosmetology License, Long Island Beauty School, Hauppauge, NY
Bachelor of Arts, Theater, Marymount Manhattan, New York, NY
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