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Experienced administrative and client support professional with strong experience in fast-paced environments along with a stellar background in building positive relationships with customers. Experienced in booking and coordinating travel, improving current operational processes, and training both individuals and groups. Equipped with a significant level of communication and interpersonal abilities with a strong background in leading special projects and managing groups of team members.

Administrative Support Customer Service Coaching/Training Insurance Billing & Verification

Process Improvement Building Positive Relationships Training & Supervising Staff

Attention to Detail Social Media Management Oral/Written Communication

  Own and manage a successful small business which centered on providing massage therapy services to both new and existing clients

  Design and implement innovative sales and marketing procedures, created content for business social media sites, and maintained rapport with clients

  Coordinated administrative functions within a busy medical office which included maintaining patient files, verifying patient insurance, and handling accounts payable/receivable tasks

  Successfully increased patient engagement and community awareness through the use of social media pages including Facebook and Instagram

  Supervised a group of Medical Assistants which required providing coaching and feedback along with acting as a point of contact for incoming patients

  Created detailed work schedules, managed executive calendars, and booked appointments for both Doctors and staff members

  Held several temporary administrative roles which included Front Desk Coordinator (Massage Envy), Marketing Assistant (Haven Homes), and Data Entry Specialist (JP Morgan)

  Supported executive staff members which included managing calendars, booking travel arrangements, and assisting with special projects

  Oversaw massage therapy and guest relations functions within a resort type environment which included monitoring customer service and diffusing escalated operational situations

  Successfully promoted spa services and specials in addition to making spa membership recommendations which increased operational revenue

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  Facilitated the completion of administrative and operational functions with a focus on assisting the President and instructional staff members

  Scheduled and booked travel arrangements, coordinated both internal and external meetings, oversaw a contact database, and assisted in the design of presentations

  Led administrative operations within an institute of higher education which included leading a student store and training center in addition to managing class registrations and product sales

  Selected to represent the company at international sales conferences in both Istanbul and Barcelona along with supporting the store s grand opening

  Successfully exceeded store revenue targets and class attendance goals each month during the first year of operations

Additional Professional Experience Includes: Sales, Nordstrom Caf /Nordstrom Rack (Seasonal), Sales, Express LLC (Seasonal), and Sales, Things Remembered (Seasonal)