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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx

Experienced administrative and client support professional with strong experience in fast-paced environments along with a stellar background in building positive relationships with customers. Experienced in booking and coordinating travel, improving current operational processes, and training both individuals and groups. Equipped with a significant level of communication and interpersonal abilities with a strong background in leading special projects and managing groups of team members.


Key Competencies

Administrative Support Customer Service Coaching/Training Insurance Billing & Verification

Process Improvement Building Positive Relationships Training & Supervising Staff

Attention to Detail Social Media Management Oral/Written Communication


Professional Experience

Aria Health and Wellness June 2017-Present

Owner, Licensed Massage Therapist

  Own and manage a successful small business which centered on providing massage therapy services to both new and existing clients

  Design and implement innovative sales and marketing procedures, created content for business social media sites, and maintained rapport with clients


Lipogenex Anti-Aging Center February 2017-May 2017

Medical Office Assistant Manager

  Coordinated administrative functions within a busy medical office which included maintaining patient files, verifying patient insurance, and handling accounts payable/receivable tasks

  Successfully increased patient engagement and community awareness through the use of social media pages including Facebook and Instagram

  Supervised a group of Medical Assistants which required providing coaching and feedback along with acting as a point of contact for incoming patients

  Created detailed work schedules, managed executive calendars, and booked appointments for both Doctors and staff members


Temporary Staffing Agencies August 2014-January 2017

Administrative Assignments

  Held several temporary administrative roles which included Front Desk Coordinator (Massage Envy), Marketing Assistant (Haven Homes), and Data Entry Specialist (JP Morgan)

  Supported executive staff members which included managing calendars, booking travel arrangements, and assisting with special projects


Royal Palms Resort November 2013-September 2016

Guest Relations/Licensed Massage Therapist

  Oversaw massage therapy and guest relations functions within a resort type environment which included monitoring customer service and diffusing escalated operational situations

  Successfully promoted spa services and specials in addition to making spa membership recommendations which increased operational revenue

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Professional Experience Continued:

Rang Training and Consulting May 2012-October 2013

Executive Administrative Assistant

  Facilitated the completion of administrative and operational functions with a focus on assisting the President and instructional staff members

  Scheduled and booked travel arrangements, coordinated both internal and external meetings, oversaw a contact database, and assisted in the design of presentations


Dermalogica Inc./The International Dermal Institute June 2002-February 2010

Executive Administrative Assistant

  Led administrative operations within an institute of higher education which included leading a student store and training center in addition to managing class registrations and product sales

  Selected to represent the company at international sales conferences in both Istanbul and Barcelona along with supporting the store s grand opening

  Successfully exceeded store revenue targets and class attendance goals each month during the first year of operations


Additional Professional Experience Includes: Sales, Nordstrom Caf /Nordstrom Rack (Seasonal), Sales, Express LLC (Seasonal), and Sales, Things Remembered (Seasonal)

Professional Certifications


Associate in Arts, Scottsdale Community College, Scottsdale, AZ

Massage Therapy Certification, Southwest Institute of Healing Arts, Tempe, AZ

400 Hour Yoga Training, Spirit of Yoga

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