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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx abc@xyz.com
Driven, focused, and knowledgeable Strategic Leader with 20+ years of experience and a proven ability to lead others and oversee daily operations within fast-paced customer service focused environments. Knowledgeable in identifying and contacting delinquent clients, creating payment plans, and coaching customers on financial management methods. Highly adept in improving operational efficiency in addition to maintaining strong communication with co-workers, staff, customers, and members of executive management.
Key Competencies
Collections Account Management Financial Report Generation Skip Tracing
Credit/Financial Analysis Call Center Management Customer Service Team Building/Leadership
Process Improvement Workflow/Process Improvement Payment Restructuring & Revision
Professional Experience
People s Commerce August 2017-Present
Collections Supervisor
Direct day to day collections and customer service logistics within a fast-paced environment with a focus on increasing productivity and operational revenue
Supervise a team of Collection Agents which requires providing individualized coaching and feedback in addition to reviewing and diffusing escalated customer service situations
KForce Staffing February 2016-September 2016
Customer Service Representative
Coordinated customer service operations within a call center environment in addition to successfully managing sales and marketing activities
Obtained and documented detailed customer feedback on client products, maintained high levels of customer satisfaction, and worked closely with internal and external teams
Flagship Credit Acceptance October 2011-February 2016
Collections Specialist
Supported collections and recovery tasks within the organization which included contacting customers, providing financial guidance/counseling, and assisting with payment plan set-up
Played a lead role in locating delinquent customers by mail, telephone, or in-person visits along with successfully performing skip tracing on delinquent accounts
Worked closely with internal credit departments, processed merchandise repossession requests, disconnected service for non-payment, and assisted in providing Attorneys with account documentation
Recognized as a Team Lead which included assigning work, training new employees, and generating monthly activity reports along with completing detailed financial research
Ford Motor Credit Company January 1991-September 2007
Commercial Credit Analyst (2004-2007)
Utilized superior analytical abilities to review credit data and financial statements in order to identify the risk associated with providing credit and/or lending services
Contacted dissatisfied customers and quickly resolved their complaints, performed detailed financial analysis of credit histories, liquidity, and profitability, and assisted with special projects as needed
Commercial Collection Agent (2000-2004)
Collections Agent (1991-2000)
Oversaw collections and customer service functions which centered on working with customers to arrange payments, establishing repayment schedules, and coaching customers on financial management
Located and contacted delinquent customers using a variety of methods, monitored overdue accounts for changes, and updated customer accounts with new contact information
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx abc@xyz.com
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong background in administrative and leadership roles within a variety of industries with experience in managing complex delinquent accounts, coaching customers on financial management methods, updating payment plans, and monitoring accounts for changes in status. In addition, I have strong experience in building and training effective customer service teams.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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