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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx abc@xyz.com

Driven, focused, and knowledgeable Strategic Leader with 20+ years of experience and a proven ability to lead others and oversee daily operations within fast-paced customer service focused environments. Knowledgeable in identifying and contacting delinquent clients, creating payment plans, and coaching customers on financial management methods. Highly adept in improving operational efficiency in addition to maintaining strong communication with co-workers, staff, customers, and members of executive management.

 

Key Competencies

Collections Account Management Financial Report Generation Skip Tracing

Credit/Financial Analysis Call Center Management Customer Service Team Building/Leadership

Process Improvement Workflow/Process Improvement Payment Restructuring & Revision

 

Professional Experience

People s Commerce August 2017-Present

Collections Supervisor

  Direct day to day collections and customer service logistics within a fast-paced environment with a focus on increasing productivity and operational revenue

  Supervise a team of Collection Agents which requires providing individualized coaching and feedback in addition to reviewing and diffusing escalated customer service situations

 

KForce Staffing February 2016-September 2016

Customer Service Representative

  Coordinated customer service operations within a call center environment in addition to successfully managing sales and marketing activities

  Obtained and documented detailed customer feedback on client products, maintained high levels of customer satisfaction, and worked closely with internal and external teams

 

Flagship Credit Acceptance October 2011-February 2016

Collections Specialist

  Supported collections and recovery tasks within the organization which included contacting customers, providing financial guidance/counseling, and assisting with payment plan set-up

  Played a lead role in locating delinquent customers by mail, telephone, or in-person visits along with successfully performing skip tracing on delinquent accounts

  Worked closely with internal credit departments, processed merchandise repossession requests, disconnected service for non-payment, and assisted in providing Attorneys with account documentation

  Recognized as a Team Lead which included assigning work, training new employees, and generating monthly activity reports along with completing detailed financial research

 

Ford Motor Credit Company January 1991-September 2007

Commercial Credit Analyst (2004-2007)

  Utilized superior analytical abilities to review credit data and financial statements in order to identify the risk associated with providing credit and/or lending services

  Contacted dissatisfied customers and quickly resolved their complaints, performed detailed financial analysis of credit histories, liquidity, and profitability, and assisted with special projects as needed

 

Commercial Collection Agent (2000-2004)

Collections Agent (1991-2000)

  Oversaw collections and customer service functions which centered on working with customers to arrange payments, establishing repayment schedules, and coaching customers on financial management

  Located and contacted delinquent customers using a variety of methods, monitored overdue accounts for changes, and updated customer accounts with new contact information

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx abc@xyz.com

 

 

Date

 

 

 

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

 

Dear__________________:

 

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

 

As demonstrated in the accompanying resume, my professional qualifications include a strong background in administrative and leadership roles within a variety of industries with experience in managing complex delinquent accounts, coaching customers on financial management methods, updating payment plans, and monitoring accounts for changes in status. In addition, I have strong experience in building and training effective customer service teams.

 

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

 

Sincerely,

 

 

 

Yyyyyy x. yyyyyy

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