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Operations ~ Staffing ~ Client & Patient Relations ~ Customer Service
Financial Administration ~ Vendor Management ~ Human Resources ~ Compliance
Demonstrated strengths in all aspects of practice management including financial administration, inventory control, scheduling, safety (OSHA, MSDS), budgeting, customer service, continuous improvement, issue resolution, and personnel management.
Solid experience in driving human resources functional areas spanning hiring, training, mentoring, payroll, benefits administration, and regulatory compliance.
Excel in performance evaluations and management, employee relations, and developing, nurturing and maintaining a cohesive workplace climate essential to maximizing staff retention, morale, and satisfaction.
Outstanding talents in expense tracking, vendor relations, emergency management, client interactions, and marketing.
Reputation for professionalism, integrity, commitment to confidentiality, and compassion.
Proficiency in practice management systems such as AVImark, Cornerstone, and Animal Intelligence.
Anderson's Corner Animal Hospital, 2009 Present
Promoted from initial role as receptionist in less than 12 months to manage clinic inventory, and subsequently advanced in 2014 to spearhead full-scope practice operations.
Apply strong leadership talents toward directing six full-time veterinarians and 45 employees.
Oversee all facets of business encompassing customer service, staffing, P&L management, safety, security, compliance policies and procedures, and medical records management.
Continually expand client base through community outreach, referrals, and innovative marketing initiatives.
Govern rigorous levels of facility security and cleanliness to ensure constant adherence to industry standards, OSHA requirements, DEA rules for controlled substances, and labor laws (e.g. EEO, FMLA).
Hold full accountability for financial management from budget preparation and capital project management, to collections and cash flow optimization.
Animal Eye Care of The Peninsula, 2008 2009
Receptionist / Veterinary Assistant
Performed the complete range of administrative tasks such as answering incoming calls, scheduling appointments, opening and closing clinic, and filling prescriptions.
Demonstrated proficiency in animal handling and restraint according to proper methods.
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Peninsula Veterinarian Associates; EVC and Pet Crematorium, Yorktown, VA, 2007 2009
Gracefully handled reception tasks encompassing triage, greeting clients and pets, answering phones, facilitating financial transactions, maintaining medical records, and delivering top-notch customer service.
Supported crematorium operations by retrieving pets from local vets and maintaining facility cleanliness.
Grafton Animal Hospital, Grafton, VA, 2005 2007
Promoted from initial role as kennel attendant to assist doctors in all facets of patient care and wellness including surgery, administering injections, preparing for surgeries, taking x-rays, and performing laboratory procedures.
Extensively assisted doctors with patient restraint methods for canines, felines, avians, and other small animals.
Emphasized positive training techniques and owner education to resolve challenging behavior issues.
Owner, Tanning Etc., Williamsburg, VA, 2001 2005
Manager, The Davidson Professional Stores, Newport News, VA, 1994 2001
Diploma, Veterinary Assistant, Thomson (Penn Foster Online)
American Animal Hospital Association (AAHA) Training
Veterinary Support Personnel Network (VSPN) Training:
(Clinic Reception, Dentistry/ Advanced Dentistry, Anesthesia, Elective Surgery,
Emergency Medicine, Patient Care, Diagnostic Procedures, OSHA)
Animal Care Technologies (ACT) Training
Hill s Veterinary Nutritional Advocate (VNA)
IDEXX Learning Center: Fecal Analysis; Feline Diseases
AVImark veterinary practice management software
Cornerstone veterinary practice management software
Animal Intelligence veterinary practice management software
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