Yyyyyy x. yyyyyy

Driven, focused, and knowledgeable Strategic Leader with 15+ years of experience and a proven ability to lead others and oversee daily technical operations within fast-paced environments. Experienced in supporting both international and domestic clients, leading technical strategy development, analyzing complex technical issues, and building effective teams. Highly adept in improving operational efficiency in addition to maintaining strong communication with clients, co-workers, and members of executive management.

IT Service Operations Client Engagement & Support Staff Training Complex Problem Solving

Data Analysis Strategy Design/Implementation Program Management Data Science Principles

Process Improvement Strategies Building Effective Technical Teams Project Management Professional (PMP)

  Direct day to day technical operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels

  Play a lead role in overseeing application problem management, analytics, & learning tasks for a group of over 1,000 LOB applications in addition to improving productivity levels by approximately 10% throughout service desk and service operations

  Design and implement streamlined problem management focused processes, oversee the automation of problem management solutions, and utilize various internal tools such as Azure Machine Learning, Cognitive Learning, Logic Apps, Cortana, and Python

  Work effectively with both domestic and international technical teams, support complex project management functions, and led the design of DevOps automation tools, analytics, machine learning systems, and BOTs

  Coordinated technical operations within the organization which centered on managing large-scale projects and managing effective project management/IT teams

  Obtained a cost savings of over $15 million through the building of an efficiency Windows 8 OEM Activation IT Operations offshore team in addition to overseeing IT releases throughout Microsoft IT India

  Reduced service downtimes by over 20% and achieved all completed releases with zero sev-1 bugs throughout both 2010 and 2011

  Awarded High Potential Leader Award (2009 & 2010)

  Facilitated technical escalation support operations for Microsoft SQL Server Enterprise customers in addition to providing training/mentoring to new Engineers, and leading SQL Server focused training

  Received Star of the Quarter Award due to achieving 100% customer satisfaction

Additional Professional Experience Includes: Programmer Analyst, Sathguru Management Consultants (2001-2004)

Yyyyyy x. yyyyyy

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Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in strategic technical leadership roles with experience in supporting both domestic and international clients, implementing problem management initiatives, and building effective technical teams. In addition, I have strong experience in interacting positively with others, analyzing and solving complex operational issues, and managing special projects as needed.

To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Master s of Liberal Arts with Studies in Management from Harvard University (Expected December 2017).

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy