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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ●


Retail Store Manager

Human Resources ~ Inventory Management ~ Customer Service Excellence

Staffing ~ Training & Development ~ Project Coordination ~ Merchandising



         Adept at analyzing and optimizing overall store operations and sales production.

         Seasoned experience in opening and closing procedures, merchandising, recruiting, loss prevention, banking, and P&L accountability.

         Well-versed in human resources functional areas spanning training, coaching, motivation, and regulatory compliance (e.g. EEO and OSHA).

         Excel at cultivating and maintaining a respectful and professional atmosphere essential to heightening staff retention.

         Highly skilled at engaging with and managing associates from a broad range of cultures and backgrounds.

         Proactively evaluate existing processes and procedures to uncover areas of weakness, and decisively implement solutions that streamline business operations.

         Able to understand and capitalize on merchandising methods and buying trends to propel sales growth and financial sustainability.


Professional Experience


Dick's Sporting Goods, 2016 to Present

Operations Manager

         Spearhead complete spectrum of daily operations encompassing merchandise management, staffing, payroll, policy and procedure development, trend analysis, and report preparation.

         Formulate, implement, and maintain high accuracy standards to ensure inventory integrity.

         Coordinate and communicate changes and updates in processes and procedures to staff.

         Proactively join forces with other departments to resolve problems and ensure first-rate customer service.

         Establish an effective work environment by defining common vision, setting clear objectives, promoting teamwork, recognizing outstanding performance, and maintaining open communications.

         Develop high-quality staff through coaching, constructive feedback, regular performance assessments, and establishing personnel development plans.


Kohl's Department Store, Newnan, Georgia, 2005 to 2016

Assistant Store Manager

  • Collaboratively steered daily store operations inclusive of visual merchandising, inventory control, sales planning and promotions, and staff leadership.

         Hired, trained, motivated, and managed cohesive team of 125 associates.

         Optimized customer satisfaction by swiftly and diplomatically resolving issues and complaints.

         Supervised credit solicitation efforts by associates to achieve or exceed store goals.





Yyyyyy x. yyyyyy -- Page 2 of 2


Professional Experience continued


         Project-managed successful eSign initiative which fueled sales by 15%.

         Championed Ad set program for district which resulted in 98% price accuracy.

         Planned and launched sales floor productivity project which boosted sales by 20% within two quarters.

         Recognized excellent staff performance to retain top talent, conducted annual associate reviews, and provided coaching and counseling as needed to meet or surpass productivity goals.

         Advised employees in company policies and HR guidelines to ensure and maintain rigorous regulatory compliance.

         Proficiently oversaw payroll projections, workload planning, goal setting, inventory accuracy, loss prevention, and controllable expenses.


Modell's Sporting Goods, Livingston, New Jersey, 2002 to 2005

Store Manager

         Governed full-scope store operations including staffing, training & development, employee scheduling, payroll, merchandise displays, customer relations, and human resources.

         Hired, developed, and directed 25 associates in delivering top-notch customer service to maximize store reputation and repeat business.

         Scrutinized and continually strengthened overall store operations, sales production, and margin performance.


Gap and Gap Kids, 1998 to 2002

Assistant Store Manager

         Extensively supported Store Manager in driving sales, operations, and human resources functions to ensure customer satisfaction, productivity and profitability, while maintaining stringent adherence to company policies and procedures.

         Methodically analyzed and monitored business performance by tracking and documenting KPIs (key performance indicators).

         Orchestrated visually-appealing merchandise displays to generate shopper interest and maximize conversion to sale.

         Led seamless replenishment of inventory on sales floor while implementing loss prevention strategies and protocols.

         Developed high-performing staff members through proficiency in training, development, coaching, mentoring, and motivation.

         Continually sought to reduce in-store shrink through education, awareness, and compliance.




BBA, Finance

Baruch College, Manhattan, New York


AAS, Business Administration

Kingsborough Community College, Brooklyn, New York

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