0000 xxxxxx xxxx , xxxx , xxxxx 00000

(xxx-xxx-xxxx

abc@xyz.com

An adaptable and constructive customer service professional with extensive expertise in sales/account management, commercial revenue, finance, retention/repair, call centers, client relations, contract renewal/extension, non-payment issues, program/process development, process improvement, and training. A cost-conscious and dynamic forward thinker who has a proven aptitude for increasing the bottom line. Leverages experience and interpersonal skills to maximize workforce efficiency and communicate with all levels of an organization and management. A top-performing and disciplined producer who helps position a company as an industry leader.

PRO HOME INSPECTIONS, LLC, Palm Harbor, Florida

Owner/Operator, 2014-Present

Build and grow relationships with homeowners that recently upgrades their home, including adding a new roof or other additions. Perform thorough home inspections to ensure homeowners made a worthwhile investment. Assess the status of each home, including the structure itself, as well as its electrical, plumbing, heating and air conditioning services. Conduct four-point and Wind Mitigation inspections to ensure a property meets current safety standards and can secure insurance and related discounts. Draft a detailed inspection report for each client. Create and implement a marketing plan to promote the business. Design and maintain a website via Yahoo Small Business. Develop a logo, business cards and t-shirts to promote the company, as you Constant Contact for email marketing. Acquire new clientele via a variety of prospecting methods, including cold calling, networking, seminars and generating referrals from real estate and insurance professionals. Generated an average of $5,000 per month in revenue.

VERIZON, Tampa, Florida

Retention Account Specialist, 2013-2014

Gained the trust, confidence and respect of customers over the telephone in an inbound call center. Focused on initially retaining frustrated customers that wished to close their service, but then eventually up-sold clients by securing term agreements. Collborated with nine other colleagues to achieve performance objectives. Consistently exceeded sales goals, ranking as the No. 2 customer retention representative out of 69 other reps. Only representative chosen to attend the League of Leaders Conference.

• Consistently exceeded sales goals, ranking No. 2 out of 69 representatives for retaining clients.
• Ranked No. 1 on a regular basis compared to five other active teams.
• Showcased strong leadership skills while helping to reduce churn. 
• Only representative chosen to attend the monthly League of Leaders Conference.
  
  

Windstream COMMUNICATIONS, Palm Harbor, Florida

Sales/Account Manager, 2010-2013

Trained new sales associates in preparation, prospecting, opening, asking probing questions, demonstrating how company products meeting needs, trial close, handling objections, negotiating and closing, and post-close procedures. Contacted commercial partners daily to ensure phone and internet services worked correctly and renewed existing contracts. Utilized existing customer base to renew and grow company revenue. Resolved personal customer service to commercial customer. Achieved monthly quotas of $4,500 in renewal and $500 in new revenue.

• Averaged $5,332 renewal and $750 new with average term of three years.
• Renewed $192,000 in contracts and $27,000 in new revenue generated for company.
• Exceeded company revenue standards.

Commercial Revenue, 2008-2010

Contacted more than 100 commercial customers each day to ensure invoices paid and resolved lack-of-payment issues. Used repair expertise to resolve issues and retain business partners. Developed effective account management position and staff of management. Ensured account manager involved and management consulted. Produced more effective emails and led resolution team. Lowered churn-rate to 0.7% and monthly quotas of $30,000,000 met for collections department.

Retention/Repair Specialist, 2005-2008

Repaired high-speed DSL internet, T1 dedicated circuits, Ethernet connections, and phone. Handled and trained employees with initial customer calls. Led repair representatives to ensure understanding of Cavalier applications and could resolve customer issues. Implemented one-call resolution and reduced repair tickets placed. Developed position of retention/churn specialist. Provided business partners direct contact to ensure consistent service. Contacted customers to retain business, gave direct contact numbers, and ensured issues resolved.

Mgi-Morgan General/Triad, Pompano, Florida

Carpenter, 2001-2005

Built enclosures and installed backup power generators, town homes, and apartment buildings. Consulted with management on daily basis to ensure budget constraints met and team safety maintained. Scheduled and oversaw duties of framers, drywallers, and finishers. Toured work with property owners and remedied any issues. Delivered projects two months prior to deadline. Reported zero workforce injuries. Entrusted with more property development projects for owner.

Kmart Corporation, Dayton, Ohio, Conversion Assistant, 1998-2000. Oversaw activities to convert retail locations to one-shop Big Kmart. Reviewed scheduling and ensured adequate personnel made available to assist. Captured 30-something crowd identified as spending more each week than traditional older customer base. Increased sales 30% over same day prior year on reopening.

University of Cincinnati, Cincinnati, Ohio

B.B.A., Finance Management, 1995

A+ Hardware/Software, 2005

N+, 2005

MCP, 2005

Paetec Commercial Sales, 2011

Windows 2007-2010

Microsoft Office Suite