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Yyyyyy x. yyyyyy

- 8008 Pink Azalea Ct Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Bank Teller ▪ Customer Service Rep ▪ Sales Associate


Qualifications Profile


    Self-assured and results-driven sales, administration and customer service professional with more than 7 years in the healthcare and retail sectors, with a view to leverage customer service skills in transitioning career into the banking sector as a bank teller, or other frontline customer service position

-    Proven dedication to process efficiencies and outstanding customer service that enable the business to achieve cost and service quality advantages in highly competitive markets.

-    Well-organized with multitasking skills that maximize assigned resources to deliver outstanding sales and customer service.

    Effective interpersonal communication skills that inspire customer confidence, while fostering teamwork with colleagues in achieving shared commitments.


Professional Experience


Kohls Ellicott City, XXXXXX

Beauty Advisor Mar 2015 Present

    Provide customer service for a home and fashion retail store, welcoming customers in a warm and friendly manner to create a positive first impressions

    Support the sales effort, leveraging knowledge of assigned store products to educate customers on offered brands to incite demand, alerting customers on upcoming events and promotions, and resolving customer complaints to ensure continued patronage and repeat business.

    Provide merchandise inventory management support, stocking, replenishing, and pricing merchandise items in accordance with store pricing guidelines.

    Assist in store security management, observing shopper movements, identifying potential shoplifters, and alerting security personnel accordingly.

    Clean and organize store shelves to maintain merchandise visibility, folding clothes and cleaning out fitting rooms.


Al Rahmah Clinic Catonsville, XXXXXX

Medical Assistant Jan 2009 Present

    Schedule and accompany clients to medical appointments, obtaining and documenting information about clients' medical history, drug history, and allergies, while verifying patients' claims entitlements with insurance agencies.

    Monitor expiration of medical supplies and medications, initiating supplies replenishment to ensure unhampered healthcare operations.

    Correctly code and bill medical claims, contributing to achieving financial and growth goals


Fatima Health Care Catonsville, XXXXXX

Medical Administration Officer Jan 2009 Dec 2015

    Provided administrative support in managing healthcare operations for a 44-bed medical facility, scheduling doctor appoints, distributing sample drugs as prescribed, while completing clinical rotations in Geriatrics.

    Processed admissions, registering and interviewing patients to obtain medical information, verifying eligibility and claims status with insurance agencies, taking weight & height measurements and vital signs, and documenting patient information in proper forms and database entries.

    Researched on medical diagnostic trends and medical procedures to maintain relevant skills and knowledge.

    Prepared patient charts accurately, including pre-admissions and consent forms as necessary.






Technical Skills

    Medical Coding System | Electronic Medical Records

    Medicaid/Medicare Regulations | Productivity Tools: MS Office


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