Bilingual (English and Spanish) business professional with excellent administrative and operations skills.

  Work history of consistently exceeding performance objectives and training and coaching team members.

  Stellar listening, verbal communication and interpersonal skills to build colleague and client relationships.

  Outstanding time management, attention to detail and organizational skills, including prioritizing tasks.

  Proficient with Microsoft Office.

Bachelor of Arts (BA), Business Administration, Kaplan University; expected Feb. 2017

Trainee Administrative Assistant, Ally Psychological Clinic Miami, FL Mar. 2016-Present

  Support the Psychiatric Nurse Practitioner at this mental health office that provides psychotherapy and medication management services.

  Build and maintain positive communications with colleagues and patients in a fast-paced setting.

  Communicate effectively in person and over the telephone to schedule appointments with patients.

  Maintain patient records using Practice Fusion Electronic Health Records (EHR).

Server & Trainer, Coya Restaurant, Miami FL Sept. 2015-Mar. 2016

  Demonstrated strong leadership skills to mentor, train and coach colleagues on best practices of customer service and daily operations, including increasing repeat guests and thereby revenue.

  Collaborated effectively with the Section Manager to enhance the guest experience.

  Maintained diplomacy and tact to resolve customer complaints in a timely and efficient manner.

  Showcased a proven ability to work well independently as well as part of a team.

Server & Trainer, Zuma Restaurant Miami, FL May 2010-Sept. 2014

  Displayed excellent communication and leadership skills while helping to open this new restaurant.

  Mentored, motivated and coached new hires on how to build and grow customer relationships.

  Worked closely with the Section Manager to provide an outstanding guest experience.

  Assisted the Host Team with managing guest tables to maximize revenue opportunities.

Supervisor (promoted from Server), Abokado Japanese Restaurant Miami, FL Feb. 2006-Apr. 2010

  Worked closely with new team members to help open this Japanese concept restaurant at The Shops at Mary Brickell Village in the Brickell neighborhood.

  Promoted from Server to Supervisor within two years for leading by example to provide an exceptional guest experience and mentor other services.

  Improved delivery of customer service and guest relations while performing in the Supervisor role.

  Demonstrated solid listening and verbal communication skills to help servers enhance their performance.