Detail-oriented, results-driven professional possessing 15 years of experience delivering excellent administrative support within fast-paced office environments.

         Strong interpersonal communication skills, key to forming positive relationships and providing quality service.

         Excellent analytical problem-solving skills with a track record of completing assigned tasks on-time.

         Extensive experience performing tasks within medical facilities; in-depth knowledge of insurance verification, medical billing and coding.

         Consistently regarded for the ability to implement effective strategies to significantly boost quality of patient care.

         Recognized for the ability to maintain utmost confidentiality while managing patient records.

         Performed various administrative tasks in a timely manner within deadline driven environments.

         Delivered high quality support to executive level team members.

         Used strong communication skills to manage incoming calls, rapidly resolve inquiries and handle complaints.

         Exemplified excellent leadership abilities while overseeing daily activities of 2 direct reports.

         Accurately entered detailed patient information, including lab results, referral data and prescription administration.

         Utilized excellent organizational abilities to maintain proper medical supply inventory levels, create detailed schedules and coordinate patient care with outside offices.

         Demonstrated a strong attention to detail while reviewing claims data, identifying discrepancies and processing misdirected claims.

         Completed financial tasks, including accounts payable / receivable, medical billing and payroll processing.

         Maintained open lines of communication across business units.

         Ensured accuracy throughout all EMR data entry processes.

         Demonstrated a strong knowledge of ICD-9 / ICD -10 and CPT codes.

         Succeeded in facilitating various types of events, board meetings and committee functions; strategically coordinated accommodations regarding airfare, hotel and transportation.

         Heavily involved in employee on boarding, including interviewing, training and processing new hire paperwork.

Sonoma Home Health / Omnicare Hospice; Administrative Assistant 2017

Superior Home Health; Scheduler / Intake Coordinator 2016-2017

Nurse Core Home Health; Client Service Specialist 2016

The Judge Group, Optum Medical, Las Vegas, NV; Claims Clerk (Temp Position) 2016

Altus Hospice Las Vegas; Office Manager 2014-2015

Gentiva Hospice of Las Vegas (Formerly Odyssey Hospice); Office Manager 2012-2014

Odyssey Hospice of Las Vegas; Administrative Assistant 2003-2012

High School Diploma, Valley View High School, Ontario, CA