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Training & Development Executive
Instructional Design ~ Training Project Management ~ Group Facilitation
Offer exceptional academic credentials and a lengthy career in designing, developing, and aligning training strategies with specific organizational needs, monitoring effectiveness, and implementing modifications.
Extremely well-versed in concepts and practices related to adult learning, instructional design and development, training program evaluation, and performance measurement.
Excel in needs analysis, training plan development, and instructional design utilizing a broad range of formats (i.e. instructor-led, self-directed, e-learning, etc.) and blended solutions.
Leverage dynamic personality skills to lead groups through structured and unstructured learning initiatives.
Able to guide, coach, and assist companies in enhancing human resources structure and workplace climate to achieve or surpass strategic objectives.
Adept at coordinating full-scope training projects from precise needs assessments and courseware development to controlling budgets and schedules.
Winner of 2001 ASTD Excellence in Practice Award for achieving outstanding results in talent development.
Certified Instructional Designer
Certified Virtual Facilitator
Certified Accelerated Learning Practitioner
Certified Facilitator & Distributor - Inscape DiSC
Certified Administrator - Myers-Briggs Type Indicator
Certified Facilitator - NetSpeed Leadership
Accredited Facilitator - Strengths Deployment Inventory
Certified Facilitator TetraMap
Certified Trainer - Managing Workplace Conflict
SAVI Learning, Inc. Grapevine, TX, 2002 to Present
Conduct in-depth clients needs assessments and design instructional materials encompassing workbooks, exercises, job aids, instructor guides and tests for training programs.
Facilitator / Instructor
Exercised polished public speaking skills to deliver seminars on leadership, change and time management, mentoring, presentation skills, negotiation, conflict resolution, communication skills and customer service.
Training Project Manager
Closely partnered with clients to determine scope and priorities for training projects and held full accountability for schedule, budget, deliverables, follow-up and support.
Applied well-honed leadership talents toward delegating tasks to project team members and fostering a productive and unified work environment.
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American Airlines, Inc. Ft. Worth, TX, 1983 to 2002
Instructional Designer (1998 to 2002)
Steadily advanced through a series of promotions based on loyalty, longevity, contributions and performance.
Quickly acclimated new staff by designing training program for newly-hired frontline customer service employees.
Replaced traditional classroom approach with an accelerative learning model to reduce attrition from 18.3% to 8.5% while capturing almost $1.6M in cost savings.
Facilitator / Instructor (1996 to 1998)
Planned and administered new hire and recurrent training of customer service and gate agents to optimize competence, customer satisfaction, public safety and operational continuity.
Mentored supervisors in a wide range of topics such as performance management, motivation, team development, and interpersonal and communication skills.
Project Manager (1992 to 1996)
Project-managed new station start-ups for American Airlines and partner airlines spanning multiple domestic and international locations, consistently within timeline and budget expectations.
Contributed remarkable organizational skills toward coordinating facilities renovation, selecting qualified vendors, establishing personnel policies and operating procedures, and directing employee training.
Airport Operations Manager (1986 to 1996)
Decisively hired, trained, mentored, coached and supervised non-union and union airport personnel.
Monitored vendors and staff to ensure strict compliance with aviation regulations and security procedures.
Leveraged tact and strong conflict resolution skills to swiftly rectify customer issues or complaints.
Promoted from initial role as Customer Service Agent (1983 to 1986) based on excellent performance.
MBA, Texas Woman's University, 2010
M.Ed., Cambridge College, Cambridge, MA, 2006
B.A., Interdisciplinary Studies, Concentration in Training & Development,
UT Arlington, summa cum laude, 2001
Member, International Alliance for Learning
Member, American Society for Training & Development
Member, Association for Psychological Type
Member, Women's Business Council Southwest
Member, U.S. Pan-Asian Chamber of Commerce
Board Member, DFW 8(a) Contractors Association
Instructor; taught Microsoft Office and ESL to women at The Ladder Alliance, an organization which provides at-risk women/victims of domestic violence with tools to lead self-reliant, independent and successful lives.
Advisor; provided compassion and guidance to domestic violence victims at Open Arms Home women s shelter.
Mentor: assisted students in the Professional Leadership Program at the University of North Texas.
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