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Experienced Strategic Account Manager with 17+ years of experience within high-stress environments and a strong background managing both new and existing client accounts. Experienced in creating innovative sales strategies, identifying potential clients within the territory, and managing key client accounts. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with clients, vendors, co-workers, and members of executive management.

Sales/Business Development Team Leadership Process Improvement Supplier Management

Attention to Detail Client Retention Complex Problem Solving Contract Negotiation

Team Leadership Report Generation Budget Development Client Account Management

• Direct day to day sales and business development operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels
• Supervise a team of 8 Account Executives assigned throughout various territories which requires providing individualized coaching and feedback in addition to assisting with complex account related issues
• Design and implement innovative sales strategies, streamline standard operating procedures when possible, and coordinate sales team meetings
• Play a lead role in encouraging a Fiber First and Cloud/Managed Services First philosophy in addition to ensuring internal data resources were utilized
• Consistently met and/or exceeded individual quotas which included achieving 122% in 2014 and 119% in 2013

• Oversaw several business verticals throughout an assigned territory which included construction, manufacturing, distribution, finance, insurance, legal, and professional services
• Monitored both team and individual sales metrics, facilitated weekly sales meetings, and provided instruction to others in regards to sales force automation tools
• Utilized superior communication and interpersonal abilities to build positive rapport with both new and existing clients in addition to improving customer retention levels
• Obtained 115% of quota in 2012, 122% in 2011, and 118% in 2010

• Managed key accounts within the higher education and K-12 verticals which required building a pipeline of potential clients and improving current client retention
• Successfully closed 51 new accounts in the year 2007 due to exceptional business development abilities which resulted in being awarded the Winner s Circle Award
• Led the West Region in MAM ranking in YTD net lines of service attainment (149.86%)

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• Facilitated positive relationships with government accounts which included City Managers, Fire/Police Chief, and IT Directors
• Performed detailed market analysis in order to identify potential trends, improved market share for government accounts, and handled administrative functions
• Achievements Include: 268% new lines of service (2007), 254% of revenue (2007), 296% new lines of service (2007), and 120% of highest data production (2006)
• Recognized as 2^nd in strategic data sales in the Los Angeles region, awarded the Fast Start Winner award (2007), and Super Bowl Champ (2007)

• Directed logistics related to the prospecting and closing of both wireless voice and data sales within the territory which required cold calling, canvassing, and networking
• Instrumental in negotiating contracts with large-scale clients such as Indy Mac, Sony, Time Warner, and AIG
• Recognized as top GAE Performer in the region (Q3/Q4 2004, Q1/Q3 2005, Q1 2006)

• Managed B2B sales within a large territory which required negotiating new client service contracts, maintaining rapport with key business contacts, and improving client retention
• Recognized with several Certificates of Excellence , ranked consistently in the Top 5 of 48 sellers, and received Best in Wireless for work with national accounts