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Career Profile


Dedicated and accomplished Operations Leader with over 10 years of experience and a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in managing cross-functional teams and implementing innovative processes.


Key Competencies


Operations Management Retail Store Industry Staff Management & Training Attention to Detail

Microsoft Office Suite Special Event Management Vendor Management Contract Negotiation

Loss Prevention Standards P&L Management Merchandising Team Leadership/Mentorship


Professional Experience

Fossil Creek Liquor September 2011-Present

Regional Manager, Dallas Fort Worth/Arlington (2017-Present)

  Direct day to day retail operations within a group of 6 retail stores with a focus on increasing productivity, efficiency, and operational revenue

  Design and implement innovative operational strategies in addition to developing employee incentive programs which resulted in an increase in sales

  Provide individualized coaching and guidance to team members, review organizational metrics on a monthly/quarterly basis, and supervise a team of 50 individuals


Area Retail Manager, Plano (2015-2017)

  Coordinated operations within a successful retail store environment which included building an expert level product knowledge and working with distributors/vendors effectively

  Maintained responsibility for store deposits and cash, trained both new and existing team members, and managed store inventory logistics

  Played a lead role in achieving exceptional high store revenue which exceeded $14MM, obtained new customers within the territory, and built positive customer relationships


Store Manager (2011-2015)

  Managed store logistics within a successful liquor store which required identifying sales opportunities and maintaining high levels of customer satisfaction

  Oversaw the recruiting, hiring, and training of new staff members along with managing inventory and implementing innovative merchandising techniques

  Performed a detailed quarterly inventory of over 6 thousand items, utilized inventory turns to improve profitability, and diffused escalated operational issues


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Professional Experience Continued:

Cost Plus World Market February 2010-August 2011

Beverage Director

  Led beverage inventory logistics within a large retail store which required working closely with vendors and making product recommendations to customers

  Created and implemented innovative marketing packages, built an expert level knowledge of local, seasonal products, and consistently exceeded sales goals


Additional Experience Includes: Residential Management Administrator, Taurus of Texas Holdings,



Bachelor s Degree, Business Management

Tarleton State University, Stephenville, TX (2019)






























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Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in strategic leadership and operations management roles with experience in leading retail store operations, supervising cross-functional teams, and developing innovative sales and/or marketing strategies. In addition, I have strong experience in building positive rapport with both internal and external teams and diffusing escalated customer service situations.


Along with my strong experience, I have a strong educational background which includes a Bachelor s of Business Management from Tarleton State University.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy










Yyyyyy x. yyyyyy

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Contact Name

Company Name


City/State/Zip Code


Dear _______________________________:


I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.


As discussed, my background should translate to dynamic results as a member of your team. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVIEW) vital to your immediate and long-term objectives.


Should you have any additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response and am eager to contribute to your success.






Yyyyyy x. yyyyyy


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