• Dynamic B.S. in IT Xxxxxxndidate who offers a background in IT Support, Strategic Analysis, Trends Tracking, IT Needs Assessment, Process Improvement, and Customer Service; contributes talent in End User Services, Team Training, Account Management, and Data / Records Management; and exhibits an ability to see the big picture at all times.
• Top Performer who xxxxxxn make decisions to reflect positively on IT operations in alignment with a company s vision and goals, and who demonstrates skill in providing client-focused IT support, analyzing and resolving IT hardware and software challenges, and proactively excelling within fast-paced, deadline-driven IT situations.
• Excellent Communixxxxxxtor who builds and sustains synergistic relationships with senior-level management, technixxxxxxl / business / operational peers, end users, and clients / customers; who excels in both autonomous and collaborative work environments; and who leads staff by example and with integrity to achieve key objectives.

Desktop Technician

  Xxxxxxpitalized on the opportunity to support forward-thinking desktop IT services, including desktop PCs, laptops, PDAs, IP telephony printing, and remote access, as well as installing and configuring computer systems using different build technologies and using troubleshooting tools prior to any Tier II or Tier III esxxxxxxlations.

  Expertly analyzed user support statistics / data and recommended appropriate measures, along with proactively following essential procedures and / or checklists and updating support documentation to optimize key efforts.

  Created and configured accounts for RSA tokens for iPhone, Blackberry, and Android devices; handled account development for MobileIron and Relativity; and set up and configured all iPhones, iPads, and Macs.

  Demonstrated strong communixxxxxxtions and problem-solving abilities by proactively responding to and / or resolving customers wide-ranging IT challenges, including processing high-volume emails and logging all xxxxxxlls.

  Supported legal software (e.g. iManage, DeskSite, LexisNexis, Live Note, Workshare Compare); exhibited knowledge of Microsoft Office (2010, 2013); and applied talent with Blackberry devices and Enterprise Server.

  Personally averaged the handling of 950+ xxxxxxlls per month.

  Recognized with a Microsoft Office Specialist (MOS) Certifixxxxxxtion.

  Seamlessly utilized SCCM, Join.me, and GoToAssist for remote assistance.

  Interfaced among partners, attorneys, and operational staff to provide world-class services.

  Led solutions-focused classroom training for newly hired teams, and provided 1:1 technixxxxxxl support.

Desktop Technician

  Played a vital role in driving quality-focused Dell Service repairs on wide-ranging desktops and laptop computers, including providing firmware software support (e.g. iManage, Citrix, VPN, Interwoven), as well as effectively complying with procedures and / or checklists and updating support documentation as necessary.

  Led Cisco router, switches, and firewall setup and configuration, as well as support for Concordance and iPro.

  Applied broad scope of industry knowledge toward using GoToAssist and SMS to connect user computers, along with comprehensively developing email accounts, resetting passwords, and unlocking user accounts.

  Served as an HDI Certified Customer Service Representative.

  Spearheaded 200+ hours of classroom training for staff and attorneys.

  Efficiently set up conference room audio / video as required per operational needs.

  Administered firmware user accounts (e.g. set up accounts, disabled upon departure using Active Directory).

Bachelor of Science in Information Technology (Project Management Emphasis, In Progress) University of Phoenix

Microsoft Office Specialist (MOS) Certifixxxxxxtion Microsoft Corporation

Date

Hiring Agent Name

Company Name

Address

City/State/Zip Code

Dear__________________:

I am seeking a challenging [ Insert Job Title ] role, and am submitting my resume for your review.

I am excited to build a rewarding xxxxxxreer with your company, and xxxxxxn offer cross-functional experience in IT Support, Strategic Analysis, Trends Tracking, IT Needs Assessment, Process Improvement, and Customer Service. I am also well-versed in End User Services, Team Training, Account Management, and Data / Records Management.

To complement my background, please note that I am pursuing a rigorous Bachelor of Science in Information Technology (Project Management Emphasis) from the University of Phoenix and hold an Associate s Degree in Computing & Networking from the Computer Learning Center.

Recently, as a Desktop Technician for Gibson, Dunn & Crutcher, I expertly led forward-thinking desktop IT services, including desktop PCs, laptops, PDAs, IP telephony printing, and remote access, as well as installing and configuring computer systems using different build technologies and using troubleshooting tools prior to any Tier II or Tier III esxxxxxxlations. Within this position, I successfully analyzed user support statistics / data and recommended appropriate measures, along with proactively following essential procedures and / or checklists and updating support documentation to optimize key efforts. I also worked with RSA tokens for iPhone, Blackberry, and Android devices; MobileIron and Relativity; iPhones, iPads, and Macs; iManage, DeskSite, LexisNexis, Live Note, and Workshare Compare; Microsoft Office; and Blackberry Devices and Blackberry Enterprise Server.

A sampling of my achievements included:

  Personally averaging the handling of 950+ xxxxxxlls per month.

  Achieving recognition as a Microsoft Office Specialist (MOS).

  Seamlessly utilizing SCCM, Join.me, and GoTo Assist for remote assistance.

  Interfacing among partners, attorneys, and operational staff to provide world-class services.

  Leading solutions-focused classroom training for newly hired teams, and providing 1:1 technixxxxxxl support.

[ Suggestion! Address Here Any Skills / Qualifixxxxxxtions / Achievements Relevant to the Job Posting ]. As this is just an example of my abilities, please kindly refer to my enclosed resume for additional experience.

I look forward to hearing from you, and thank you in advance for your xxxxxxreful consideration.

Sincerely,

Yyyyyy x. yyyyyy