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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ●


Quality Assurance Lead / Manager

Manual & Automated Testing ~ QA Life Cycle ~ Performance Testing

Test Strategy & Development ~ SDLC ~ Bug Reporting ~ Defect Management




         Well-versed in guiding projects from requirement stage through to successful implementation including creating test strategy, test design, test plans, test cases, test scripts, and test scenarios.

         Possess excellent skills in manual and automated testing, code validation, debugging, and fostering cooperative relationships with clients and project team members.

         Constantly focus on optimizing an application s performance, reliability, usability, and security.

         Considerable expertise in troubleshooting software deficiencies, uncovering and influencing enhancements, and tracking defects through to seamless resolution.

         Proficiency in using Agile/Scrum and Waterfall testing methodology, and offer solid expertise in functional, static, system, integration, regression, UI, system, E2E, sanity, database, and performance testing.

         Consistently ensure compliance with legal/regulatory standards as well as client requirements.


Professional Experience


Sabre, Dallas, TX, 2013 to Present

QA Lead / Sr. Quality Control and Testing Analyst

         Spearhead test planning, risk analysis, business requirements clarification, test plan generation and execution, automated testing, and backend testing using Oracle SQL Developer.

         Thoroughly review functional specification for proposed solutions, set up HP ALM project repository, and efficiently upload requirements including risk scores, test conditions, and scripts.

         Employ JIRA/Rally to log, track, and close defects, and maintain associated documentation.

         Author scripts for business transactions using protocols (Web HTTP/HTML, Web services) in Vugen.


Southwest Airlines, Dallas, TX, 2008 to 2013

QA Lead / QA Analyst

         Tested and sites which allow users to purchase/cancel/retrieve airline bookings, hotel accommodations, and car rentals.

         Assembled test cases for regression testing and E2E testing, and validated booking/change/retrieve and cancel scenarios for air / award bookings according to Southwest s business rules.

         Created and maintained RTM, leveraged SQL statements to ensure data integrity, tested car and hotel modules, documented defects, and verified fixes using Quality Center, ClearQuest, and JIRA.


USAA, San Antonio, TX, 2007 to 2008

Test Lead

         Tested development of military personnel profiles by devising and enhancing test plans, test specifications, and test case templates, and performing all aspects of bug tracking, reporting, and logging to ensure QA.


Sabre Holdings, Southlake, 2003 to 2007

QA Lead / Analyst

         Formulated test plans, test specifications, and test cases with different end-to-end scenarios for Merchant Model Hotels product used by

         Headed functional, integration, user interface, configuration, system, regression, and performance testing.

         Completed interface testing via Agile methodology, and extensively used PVCS Tracker to facilitate bug tracking, reporting, and logging of defects.


Continued ►



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Public Utilities Board, Singapore, 2002 to 2003

QA Lead

         Championed all facets of testing for Sewerage and Drainage Management web-based application from test plan development to in-depth performance testing.



QA Lead

         Authored test plans, test specifications, test cases, and test templates for NTT/VERIO, world's largest web hosting company and leading provider of comprehensive Internet services.

         Directed and participated in functional, integration, user interface, configuration, white box, load, regression, and performance testing.


Jurong Town Center Corporation, Singapore, 2001 to 2002

QA Analyst

         Analyzed requirements for CAPS (tendering and contract system) to determine optimum testing strategies.

         Performed detailed GUI testing for tender & contracts modules, governed verification of all defects, and validated fixes for reported bugs.

         Attended QA team meetings and effectively executed system, regression, integration, and black box testing at multiple phases of development and test cycles.


IBA Technologies Ltd., UK, 2001

QA Lead

         Systematically established test plans, test specifications, test cases, and test templates for IBA-UNICARE project to support UK hospitals.

         Built test matrix, closely reviewed project specification and requirement documents, and steered comprehensive testing (i.e. functional, integration, user interface, configuration, white box, load, regression, back-end, and performance) to achieve rigorous quality goals and requirements.


Software Development Center, HPS, Bangalore, India, 2001

QA Analyst

         Designed and built test plan and test cases for Testing Center Of Excellence initiative and methodically compiled checklists for multiple stages of testing.


IPAxess Inc, San Antonio, TX, 1999 to 2001

QA Analyst

         Developed test plans, test specifications, test cases, and test templates for VocalWare IP project.

         Held an integral role throughout all phases of functional, integration, user interface, configuration, white box, load, regression, and performance testing.


Prior Background:


Programmer, Parity Systems, Hyderabad, India, 1999

Programmer, Tejaswi Info innovations, India, 1998 to 1999

Programmer, LN Web Solutions Pvt. Ltd, India, 1998

Programmer, National Airports Authority, India, 1997 to 1998




Windows 7/8/NT/2000/98/95/Vista, DOS, UNIX, TPF, Sun Solaris, SQL, PL/SQL, C, C++, Java, HTML, XML, Groovy, Python, VBScript, JavaScript, TSL, SQA Basic, PL/SQL, J2EE, JDK, JSP, Servlets, DHTML, XML, JDBC, Oracle, MS Office, PVCS, Bugzilla, LoadRunner, Selenium (Web Driver), SOAP, Citrix, Git, Jenkins, Jmeter, Rally, JMeter, Maven, GIT, ETL (Informatica), Rational Rose, Rational Administrator, Rational Test Manager, Rational Robot, Rational SiteCheck, Rational Site Loader, Rational Quantify, Rational Purify, Astra Quick Test, Astra Load Test, Astra Site Manager, WinRunner, Dreamweaver, Quick Test Pro, Siebel, Quality Center, Crystal Reports


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