- 4015 Block Dr. Apt.1154 Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Customer Service ▪ Logistics, Warehouse Management

Lean implementation

Qualifications Profile

    Self-assured, and results-driven service professional with more than 17 years providing high-performance production management, logistics and warehouse operations support, and customer services in the 3PL and distribution industries.

-    Strong dedication to process efficiencies in production management and operations support, creating SWIs, and workflow standards that ensure consistent product quality and customer service.

-    Detail-oriented, analytical and methodical with critical thinking to strategize lean implementation while resolving logistics and warehouse operations issues even under stress.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.

Key Expertise

    Customer Service Management

    Production Planning & Control

    Supply Chain Management

    3PL Operations Management

    Process/Workflow Improvement

    Continuous Quality Improvement

    Change Management

    Policies & Regulatory Compliance

    Relationship Management (Clients, Stakeholders, & Suppliers)

    Concurrent Project Management

    Lean Warehousing Methods

    Staff Supervision & Training

    Records & Document Management

    Team Building Dynamics

Technical

    Office Tools: MS Office (Word, Excel, PowerPoint) & WMS

Professional Experience

XPO Logistics (Formerly Menlo Worldwide) Ÿ Fort Worth, XXXXXX

    Overhaul the culture of large, multi-client warehouses through rapid implementation of Lean warehousing methods that created a culture of process efficiency, fulfilling several roles as continuous improvement coordinator, logistics coordinator, customer service and operations supervision.

    Provide expert level continuous improvement knowledge to clients and management, serving as a key onsite resource redefining and standardizing end-to-end inventory control, developing and executing site-wide SWIs, facilitating improvements based on Kaizen events, and facilitating change management in implementing LEAN methodologies.

    Significantly decrease waste in supply chain management through precise needs-based forecasting.

    Coordinate all site-specific orientation and general safety training for incoming associates and leadership staff, conducting New Hire Orientations 2 to 3 times weekly, and providing the attendees with instructional videos and quizzes as well as communicating site goals and expectations.

    Bridge gaps between operations and client expectations managing complaint resolution and customer service.

    Refined all outbound processes, developing freight staging procedures and standards, providing support to both internal and external customers, and resolving freight and logistics issues.

    Coordinated shipments to 20+ carriers daily, scheduling freight pick-up via email and phone, verifying all shipments, while ensuring compliance with performance and quality standards.

    Built sustainable working relationships with clients and partners in the freight and trucking industry.

    Created and updated all process SWI s, Communication boards, and Value Stream Map, implementing more than 6 Kaizen (process improvements) events per year, and executing color visuals to minimize dock handling errors.

Barnes Distribution Ÿ Xxxxxx, XXXXXX

    Managed production output, ensuring compliance with quality and productivity standards, continuously monitoring performance that enabled the team to reach production targets, developing associates through regular training and coaching, and controlling order flow that achieved 100% daily shipments.

Education & Credentials

Diploma, Secondary Education, NIMITZ HIGH SCHOOL Xxxxxx, XXXXXX

Professional Training & Certifications

    Bronze LEAN Certification and currently targeting Silver Certification

Award/Recognition

    Employee of the Year (2009)