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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ● abc@xyz.com
Management Professional Insurance Industry
Operations Leadership ~ Team-Building & Mentoring
Commercial & Personal Lines ~ Process Improvements ~ Staff Training
Profile
Demonstrated strengths in daily operations management, customer service, staff training, strategic planning, team-building, quality management, and competitive intelligence.
Able to combine well-honed managerial expertise with interpersonal skills to exhibit proficiency in hiring, training, coaching, mentoring, and leadership.
Highly skilled at connecting with people from diverse cultures and backgrounds.
Adept at steering projects to maximize use of resources, boost productivity, control costs, and achieve performance benchmarks.
Proactively implement procedures and controls to streamline workflow and slash expenses.
Able to critically analyze industry climate and market trends to plan strategies and promote company products and services.
Excel at supporting a respectful and professional atmosphere essential to heightening staff retention.
Professional Experience
Travelers Insurance, Diamond Bar, CA, 2010 2017
Unit Manager
Directed, coached, mentored, and motivated eight Claims Associates, empowering several top-performing staff members to earn promotions.
Spearheaded department in processing more than 2,500 property claims annually with values ranging from $5K to $500K.
Devised, implemented, and monitored standard operating procedures to unify leadership direction and increase quality control and regulatory compliance.
Fortified performance standards which resulted in 20% growth in KPI attainment.
Delivered comprehensive training as learning liaison for line of business initiatives as well as organizational development strategies such as use of SharePoint and LinkedIn.
Nurtured relationships with colleagues, business partners, customers, and agents to optimize mutual goal attainment.
Centex Homes, Las Vegas, NV, 2000 2010
Resource Planning Manager 2008 2010
Analyzed, revamped, and centralized project planning and scheduling operations to significantly accelerate cycle time for production of 600 homes.
Introduced highly efficient web-based scheduling system and provided associated software training to 40 division personnel and 90 contractors.
Championed three tenant improvement projects, and contrived schedule templates for 12 communities in concert with purchasing, sales, and field teams.
Elevated staff performance by introducing new metrics and emphasizing accountability.
Administered four web-based purchasing systems, and persuasively negotiated with municipalities to recoup $200K in permit refunds.
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Yyyyyy x. yyyyyy Page 2 of 2
Area Construction Manager 2004 2008
Governed full-scope construction operations for 30+ single-family and multi-family residential projects.
Effectively controlled $225M budget and shepherded team of 20 in meeting or exceeding goals for quality, budget compliance, productivity, and safety.
Orchestrated division-wide training to substantially increase staff knowledge, competency, and leadership potential.
Ensured on-time, on-budget project delivery by forging productive relationships and facilitating collaboration with 100+ contractors to achieve quality and production goals.
Chosen and awarded as 2005 Neighborhood of the Year for accomplishing best J.D. Power customer satisfaction results.
Project Manager / Field Manager 2000 2004
Steered all facets of construction operations for single-family residential communities with homes ranging in size from 1,200 to 3,807 square feet.
Held critical accountability for budget, cycle time, warranty, quality, and scheduling.
Trained, coached, and mentored superintendents and construction team members to optimize productivity, quality control & assurance, and customer service excellence; successfully raised customer service ratings to 9.2 out of 10.
Proactively facilitated regular design meetings with engineering contractor to eliminate construction errors and verify stringent adherence to code requirements.
Won Employee of the Quarter awards on two occasions for outstanding performance in delivering projects ahead of schedule and under budget, yielding 40 closings within one project.
Six-time winner of Neighborhood of the Month award for exceeding corporate standards in customer service, cycle time, and budgetary control.
Prior background includes service with the US Marine Corps, 1995 to 1999; provided influential leadership to 12-member squad and 36-member platoon.
Education
BS, Construction Management
Everglades University, Boca Raton, FL
Professional Development
Enterprise Leadership Training, 2012, 2013, 2014
Nevada Contractor License, 2009
OSHA 30-Hour Air Quality, 2009
Management Development Training, 2006
Area Construction Manager Training, 2005
Water Intrusion and Control / Mold Remediation, 2005
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