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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Driven, focused, and knowledgeable Strategic Leader with 20+ years of experience and a proven ability to lead others and oversee daily sales operations within fast-paced environments. Experienced in managing key client accounts, completing forecasting/cold-calling tasks, diffusing escalated customer service situations, and coaching/training staff members. Highly adept in improving operational revenue in addition to maintaining strong communication with co-workers, staff, customers, and members of executive management.


Key Competencies


Sales/Business Development Bilingual, English/Spanish Staff Training Contract Negotiation

Formal Sales Training CRM Systems Relationship Management Customer Retention

Process Improvement Oral/Written Communication Time Management/Attention to Detail


Professional Experience

Alamo Toyota, San Antonio, TX 2014 & 2016-Present

Sales Team Member

  Direct day to day sales operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels

  Design and implement sales strategies aimed at improving sales revenue, greet incoming customers, and successfully overcome customer objections

  Recognized as a Top Producer within the organization each month due to an exceptional ability to build rapport with customers and close sales transactions


Benson Honda, San Antonio, TX 2014-2016

Sales Manager (2015-2016)

Sales Team Member (2014-2015)

  Supported sales operations within the organization which centered on building positive relationships with both existing and prospective clients

  Promoted to Sales Manager due to a demonstrated ability to increase sales revenue and improve customer retention

  Recognized as Top Sales Person each month


Bartlett Food Services, Los Angeles, CA 2010-2013

Director of Operations and Catering

  Coordinated daily operations within several restaurants which included the Dockside Grill, Alex Theater Concessions, OH Caf at Orthopedic Hospital, Seven Bar and Lounge, and Bartlett Catering

  Designed and implemented operational strategies which increased sales by 30%, created branding/marketing materials, and oversaw social media accounts

  Increased sales by 33% through the utilization of individualized marketing strategies, planned large-scale events, designed innovative menus, trained restaurant staff members, and monitored food safety/quality levels

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Professional Experience Continued:

Corner Bakery Caf , Los Angeles, CA 2006-2010

General Manager

  Led restaurant operations within a successful restaurant which achieved $3 million in annual sales and included training staff members, creating staff schedules, and implementing operational strategies

  Successfully lowered labor costs from 18.06% to 16.98% through the analysis of sales trends, lowered food costs from 31% to 27.5%, and achieved $15 thousand per week in catering sales


Additional Professional Experience


  Director of Catering, Arroyo Seco Food and Beverage, 2002-2004

  Manager, Arroyo Seco Food and Beverage, 1994-2001

  Manager, Moose McGillicuddy s Restaurant & Pub, 1997-1998


Education & Certifications


Master of Arts, Education; Multiple Subject Teaching Credential

University of Southern California


Bachelor of Arts, Liberal Studies, Emphasis in Bilingual/Cross Cultural Studies

California State Polytechnic University Pomona





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