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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx abc@xyz.com
Driven, focused, and knowledgeable Strategic Leader with 20+ years of experience and a proven ability to lead others and oversee daily sales operations within fast-paced environments. Experienced in managing key client accounts, completing forecasting/cold-calling tasks, diffusing escalated customer service situations, and coaching/training staff members. Highly adept in improving operational revenue in addition to maintaining strong communication with co-workers, staff, customers, and members of executive management.
Key Competencies
Sales/Business Development Bilingual, English/Spanish Staff Training Contract Negotiation
Formal Sales Training CRM Systems Relationship Management Customer Retention
Process Improvement Oral/Written Communication Time Management/Attention to Detail
Professional Experience
Alamo Toyota, San Antonio, TX 2014 & 2016-Present
Sales Team Member
Direct day to day sales operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels
Design and implement sales strategies aimed at improving sales revenue, greet incoming customers, and successfully overcome customer objections
Recognized as a Top Producer within the organization each month due to an exceptional ability to build rapport with customers and close sales transactions
Benson Honda, San Antonio, TX 2014-2016
Sales Manager (2015-2016)
Sales Team Member (2014-2015)
Supported sales operations within the organization which centered on building positive relationships with both existing and prospective clients
Promoted to Sales Manager due to a demonstrated ability to increase sales revenue and improve customer retention
Recognized as Top Sales Person each month
Bartlett Food Services, Los Angeles, CA 2010-2013
Director of Operations and Catering
Coordinated daily operations within several restaurants which included the Dockside Grill, Alex Theater Concessions, OH Caf at Orthopedic Hospital, Seven Bar and Lounge, and Bartlett Catering
Designed and implemented operational strategies which increased sales by 30%, created branding/marketing materials, and oversaw social media accounts
Increased sales by 33% through the utilization of individualized marketing strategies, planned large-scale events, designed innovative menus, trained restaurant staff members, and monitored food safety/quality levels
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx abc@xyz.com
Professional Experience Continued:
Corner Bakery Caf , Los Angeles, CA 2006-2010
General Manager
Led restaurant operations within a successful restaurant which achieved $3 million in annual sales and included training staff members, creating staff schedules, and implementing operational strategies
Successfully lowered labor costs from 18.06% to 16.98% through the analysis of sales trends, lowered food costs from 31% to 27.5%, and achieved $15 thousand per week in catering sales
Additional Professional Experience
Director of Catering, Arroyo Seco Food and Beverage, 2002-2004
Manager, Arroyo Seco Food and Beverage, 1994-2001
Manager, Moose McGillicuddy s Restaurant & Pub, 1997-1998
Education & Certifications
Master of Arts, Education; Multiple Subject Teaching Credential
University of Southern California
Bachelor of Arts, Liberal Studies, Emphasis in Bilingual/Cross Cultural Studies
California State Polytechnic University Pomona
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