Yyyyyy x. yyyyyy

Coordinator/Manager

Logistics ~ Warehousing ~ Shipping/Receiving

  Offering extensive experience in managing logistics, from strategic planning and coordination through allocation of equipment, supplies and fleet vehicles along with active collaboration with cross-functional stakeholders including dispatch, warehouses and terminals, with consistent focus on delivering efficient, quality customer servicing; expertise in import, medical and military sectors

  Solid knowledge of Department of Transportation (DOT) and Customs compliance backed by additional experience in billing department and independent driver pay functions

  Well-versed in warehousing operations spanning shipping and receiving through inventory control and stock maintenance; Certified Forklift Operator and familiar with workplace safety practices

  Successfully earned company HIPAA certification as well as completed company-sponsored Safety and Event Manager training

  Strong administrative and office management skills ranging from dispatch and terminal collaboration, customer service/relations, records/information systems maintenance, and driver logs management through travel arrangements, expense reporting, payroll processing, and new-hire processing

  Valuable leadership experience in program and event management as well as staff supervision; equally effective in management, independent and collaborative teamwork roles

  Proficient in facilitating, supporting and monitoring equipment maintenance, repair and testing for optimal operational performance

Impact Transportation-Oakland, CA 2014-Present

Detention Time Associate; 2017-Present

  Promoted to Billing Department to collaborate in managing independent driver pay, outlining special pay on oversize projects, tarping, scaling, and special permits

  Efficiently report driver detention time via technologies including Google Text and Electronic Logging Device (ELD) in compliance with US Department of Transportation(DOT) FMSCA mandate

  Proficiently report billable cases to customer in real time; includes calculating and reporting additional charges

Import Customer Service Coordinator; 2014-2017

  Delivered quality customer service in providing timely processing and delivery of import containers at Port of Oakland to efficiently and cost-effectively achieve critical deadlines, terminal restraints and client requirements; included managing high-volume phone traffic to ensure prompt, professional client servicing

  Effectively forecasted incoming orders daily as well as evaluated existing jobs to clearly define future operational needs

  Actively collaborated with Dispatch to coordinate details with drivers as well as ensure attainment of delivery and performance goals at each delivery location

  Relied upon to apply solid knowledge of chassis, trailers and flatbeds fleet toward defining delivery container and special equipment needs based on cargo, total weight and weight distribution

  Employed thorough knowledge of Bay area delivery locations toward advising customers on services and any additional charges

  Partnered with ocean/rail terminals in evaluating containers and potential need for special equipment

  Worked closely with terminals as well as customers in addressing Customs or USDA hold issues

  Productively coordinated with warehouse to address customer-specific import container warehousing and storage needs spanning palletizing and refrigeration through rework of commodities

  Assumed additional warehouse operation responsibilities, independently working with customers on unique loads to determine most efficient, cost-effective solutions for crossdocking, overweight reworks, devanning, and transloads

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Michelle Holian Page 2 of 2

Onsite Health-Benica, CA 2007-2013

Logistics Coordinator, 2008-2013

  Proficiently planned, coordinated and steered allocation of portable medical/dental/hearing/vision equipment as well as collaborated in vehicle fleets allocation supporting nationwide military clients; included organizing inventory and stock as well as testing dental vans equipment in preparation for military events

  Led shipping and receiving operations to maximize productivity and efficiency of operations

  Oversaw broad-scope driver/transportation functions, from processing new drivers, securing insurance approval and facilitating drug testing through administering log books and ensuring compliance with DOT standards

  Strategically controlled various company inventories spanning all regional offices to maintain optimal stock levels based on real-time and projected needs

  Actively supported West Coast medical/dental teams in testing portable equipment as well as ordering, maintaining, packing, and allocating medical/dental supplies for distribution

  Efficiently managed repair of high-cost dental equipment, digital sensors and x-ray equipment for company regional offices

  Effectively coordinated and tracked vehicle repairs and maintenance and provided supporting reports as well as maintained small asset repair, location and calibration data in company database

  Concurrently assumed occasional weekend role of Event Manager, contributing strong leadership skills toward running Solider Readiness Programs using company portable equipment and vehicles

Office Manager/Administrative Assistant; 2007-2008

  Rapidly progressed from Administrative Assistant to Office Manager, providing quality administrative support to executives including President, CEO and CFO; included directly managing Receptionist

  Effectively procured office supplies along with facility maintenance, shipping and event coordination services as well as coordinated travel/accommodations; negotiated with suppliers to control costs

  Applied knowledge of accounting/financial practices toward preparing expense reports and collaborating with HR department in payroll processing; actively participated in ADP payroll class supporting new payroll program launch

  Productively managed information systems, including email inbox, to ensure efficient operations

  Oversaw office machine maintenance as well as handled general office functions

Undergrad studies toward AA, Architectural Drafting, American River College-Sacramento, CA