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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Driven, focused, and knowledgeable Administrative Professional with 25+ years of experience in high-stress environments in addition to a strong background within various industries. Experienced in supporting daily office operations, designing strategies focused on increasing productivity, and leading customer service operations. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.
Key Competencies
Administrative Support Process Improvement Staff Training/Coaching
Attention to Detail Medical Back-Office Functions Complex Problem Solving
Quality Assurance Designing Office Procedures Insurance Pre-Certifications
Billing/Collections Prescription Management Microsoft Office Suite
Professional Experience
Advanced Internal Medicine, Northfield, NJ June 1998-May 2017
Office Manager
- Directed day to day administrative functions within a fast-paced environment with a concentration on increasing productivity and efficiency levels
- Handled all tasks related to appointment scheduling, patient billing, collections, and medication/prescription management
- Provided administrative support to the practice s Physician, obtained insurance pre-certifications prior to procedures, and scheduled patient hospital stays
- Utilized superior communication and interpersonal abilities to build rapport with patients, vendors, and members of the community
Mays Landing Medical Associates, Mays Landing, NJ June 1985-June 1995
Office Manager
- Coordinated daily office operations within a medical practice which was comprised of 3 Physicians and various medical staff members
- Handled both administrative and reception tasks, scheduled patient appointments, handled billing and collections, and called in patient prescriptions
- Instrumental in handling all internal scheduling for 3 Physicians, assisted with medical procedures, and addressed patient inquiries
- Obtained insurance pre-authorizations prior to procedures being completed, diffused escalated patient situations, and oversaw back office tasks
- Designed and implemented standard operating procedures/best practices which resulted in an increase in productivity levels
Education
Medical Assisting/Health Occupations, ACIT
Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Date
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear__________________:
I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include a strong background in both administrative and office management roles with experience in overseeing daily office logistics, designing innovative operational strategies, and leading cross-functional teams. In addition, I have a demonstrated ability to maintain positive rapport with others and diffuse escalated customer service situations.
To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive background in improving productivity and overall efficiency levels.
As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Sincerely,
Yyyyyy x. yyyyyy
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