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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx | abc@xyz.com
Recent MBA Graduate eager to contribute 10+ years of professional experience to a rewarding opportunity in business administration or policy.
Profile of Qualifications
- Results oriented Leader with a proven track record of exceeding expectations.
- Skilled in maintaining compliance to company policies and regulations throughout all daily operations.
- Possesses top notch management abilities; experienced in building, training and leading high performance teams.
- Regarded for the ability to identify inefficiencies and implement innovative process improvement initiatives to significantly increase performance.
Education & Professional Development
NJ CE School Business Administrator; 2017
Master of Business Administration, University of Phoenix; 2017
B.A. in Liberal Arts, Major in Sociology, The College of New Rochelle; 2013
Naval Reserve; 2001-2004
Habitat for Humanity Volunteer
Key Areas of Expertise
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Business Administration Policy / Regulation Compliance |
Leadership Training & Development |
Process Improvement Quality Assurance
|
Professional Synopsis
1199 SEIU, New York, NY, Retirement Telephone Rep II 2013-Present
- Leverage top notch communication and organizational abilities to determine health insurance eligibility, relay pertinent provider information and reconcile claim payments.
- Maintain quality assurance throughout all day to day operations.
- Contribute extensively to software launch projects.
- Serve as subject matter expert (SME); conduct in depth training to boost performance of new and seasoned employees.
- Utilize strong industry knowledge to make knowledge based recommendations and resolve inquiries regarding benefits and claims.
- Thoroughly track and update records in call tracking system (QNXT).
- Utilize Knowledge Tool (BeneFAQs, QNXT, DocFind and iObserver, to verify provider inquiries.
- Examine dental, vision, hospital, and medical claim histories for claim status, accuracy and timeliness.
- Recognized with Service Excellence Award in 2014 and 2015.
Morgan Stanley Smith Barney, Jersey City, NJ, Sr. Operations Specialist 2008-2011
- Fulfilled key leadership position, focusing heavily on trade capture, P&L, risk analysis and controls.
- Optimized business and trading performance by implementing effective quality and compliance controls
- Maintained quality assurance throughout all operations; responsible for capturing and reconciling transactions.
- Collaborated extensively with various business units, including Finance Control, Settlement and Confirmation and Technology, to ensure on time completion of projects.
- Streamlined existing operations to significantly increase efficiency.
AIG-Sun America, Jersey City, NJ, Private Client Associate 2005-2007
- Demonstrated excellent interpersonal skills and a strong attention to detail throughout day to day client interactions.
- Thoroughly reviewed accounts for accuracy; strategically resolved discrepancies.
- Provided detailed information to existing and prospective clients regarding mutual funds.
- Participated in testing and review of annual code releases and quarterly maintenance of accounting engine, Global Plus.
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