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Career Profile
Experienced technical professional with several industry specific certifications along with several years of experience in technical support roles within a variety of environments. Experienced in identifying innovative technical solutions for hardware and/or software issues, creating comprehensive databases, and implementing streamlined operating processes. Equipped with a significant ability to lead technical projects along with building strong rapport with others.
Key Competencies
Database Management Software/Hardware Systems System Development Computer Security
Complex Problem Solving System Implementations Software/Hardware Support Customer Service
Team Leadership Attention to Detail Time Management Data Analysis & Mapping
Certifications & Training
MCP Windows 7 Configuration, COMPTIA A+ and Network+, Network Learning Institute
Certifications Include: Microsoft Technology Associate, Database Fundamentals Certification, Comptia Network+, Comptia A+, Comptia Security+, LAN/WAN Technologies, Windows 7-10, and passed the Administering a SQL Database Exam
Professional Experience
Bruce Consulting 2017-Present
SQL Data Entry
Direct day to day technical operations within a fast-paced environment with a concentration on increasing productivity and operational efficiency levels
Review data related transactional data on a report server in addition to importing large files into the database, creating analytical queries, and researching transactional issues
Perform research in regard to merchant activity when productivity goals are not met, map data elements from the old system into the new system, and supported special projects
UTRS, Inc. 2012-2017
IT Specialist
Supported technical operations within the organization which centered on reviewing technical support tickets and devising appropriate solutions
Completed hardware/software installations, updated outdated programs, maintained a complex inventory database, and installed networks from cable runs through termination
Cycle World of Cherry Hill 2006-2011
Service Writer/Mechanic
Instrumental in both administrative and operational functions which included maintaining service specific records, preparing estimates for clients, and invoicing customers
Provided exceptional customer support at all times, completed preventative maintenance tasks, and administered diagnostic testing
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