Yyyyyy x. yyyyyy

Versatile, results-oriented Medical Practice Manager with 12+ years of experience in leadership roles within a variety of industries. Advanced experience in leading practice operations logistics along with steadfast listening skills which provide a valuable asset/tool to clients and ensures high productivity levels. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with internal/external teams.

Medical Practice Management Workflow/Process Improvement Market Research

HIPAA Regulations/Compliance Decision Making/Planning Complex Problem Solving

Productivity/Efficiency Oral/Written Communication Microsoft Office, NextGen, MS4, and MS Access

• Direct day to day operations within a fast-paced medical environment with a focus on increasing productivity and operational efficiency levels
• Design and implement innovative strategies/best practices, develop detailed operational plans, and monitor practice key performance indicators
• Identified and resolved operational issues, reduced employee turnover levels, and participated in the PM Engagement Committee aimed at improving culture & innovation
• Successfully increased revenue by 33% in addition to growing patient visits by 25% and increasing new patient per day from 2 to 8

• Coordinated daily practice operations within the organization which included developing financial reports and completing detailed analysis
• Reviewed staff productivity levels and implemented corrective actions when needed, assisted in the design of strategic plans, and designed customer service strategies
• Supported a Physician in the evaluation of potential joint ventures and/or new product lines along with managing HIPAA compliance
• Developed annual strategic plans for several medical disciplines which included Primary Care, Internal Medicine, Cardiology, Endocrinology, Gastroenterology, and Podiatry
• Successfully recruited internal staff members which included 3 Physician Assistants and a Family Practice Physician which required screening and onboarding staff members

• Acted as a Contractor within a successful compound pharmacy which was centered on increasing revenue and operational efficiency levels
• Instrumental in logistics related to the creation of a Class A pharmacy, developed cost of goods sold, and forecasted expected revenue for individual prescription products
• Completed pro forma and cash flow analysis for first year production, developed innovative marketing plans for potential investors, and created legal documents for both private placement and required operating agreements

Yyyyyy x. yyyyyy

• Oversaw all operations within a primary care group which consisted of 14 providers and 7 clinics and required creating company policies/procedures and monitoring compliance levels
• Developed job descriptions for both clinic and executive staff members, researched potential new markets, and recruited new healthcare providers
• Successfully reduced overhead cost by 5% through the development of cost reduction strategies in addition to increasing ancillary product utilization by over 30%

• Facilitated the completion of complex projects within a large medical system which required superior time management and leadership abilities
• Supported a 1115 waiver project which was focused on increasing patient care levels, utilizing Medicare/Medicaid to improve patient care quality, achieving a patient-centered medical home certification, and designing an online patient portal for several medical programs
• Reviewed and optimized operations within a senior citizen medical clinic, oversaw Physician credentialing, and set up new clinics within local nursing homes

• Directed project operations within the organization which included creating contracts for specialty hospitals such as the Surgical Center in San Antonio and a Surgical Center in Imperial, California
• Created detailed pro-forma documentation which highlighted the potential value of new services, generated innovative presentations, and highlighted investment advantages/opportunities
• Utilized superior communication and interpersonal abilities to successfully build rapport with both internal and external stakeholders

• Oversaw administrative and operational logistics within a company aimed at recruiting Physicians for a large provider network
• Created networks throughout California, Arizona, and Mexico, negotiated provider contracts, and successfully created a network of 100 Physicians which represented over 1,000 patients

Additional Professional Experience Includes: Special Project Liaison, Pioneers Memorial Healthcare District

MBA, Healthcare Management

Our Lady of the Lake University, San Antonio

Bachelor of Arts, Chemistry, Minor in Business

St. Mary s University, San Antonio, TX (Summa Cum Laude Graduate)