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Personable communicator seeking a challenging role at a leading hotel.
Stellar listening, verbal communication and interpersonal skills to grow relationships with key stakeholders.
Proactive problem solver with a demonstrated ability to find and provide solutions.
Solid time management, attention to detail and organizational skills, including prioritizing tasks.
Proficient with Point of Sale (POS) systems.
Assistant Floor Manager (promoted from Sales Associate), Ross Apr. 2014-Present
Demonstrated excellent leadership skills while communicating with retail store customers in a fast-paced setting.
Earned Employee of the Month honors for providing an outstanding guest experience.
Train, mentored and coached new and existing employees on best practices of operations.
Mentor, Young Chicago Authors Sept. 2009-Present
Served as a mentor and tutor to young children learning reading and mathematics.
Instructed children in different methods of critical thinking and thinking ideas through.
Educated students about the importance of teamwork and good sportsmanship.
Premium Suite Attendant, Levy Restaurants (Wrigley Field) Chicago, IL Mar. 2016-Sept. 2016
Communicated effectively with Chicago Cubs fans sitting in premium suites at Wrigley Field.
Served drinks and snacks to guests in a safe, friendly and timely manner.
Collaborated well with a diverse team of hospitality colleagues.
Server, Lucky Strike Chicago, IL Jan. 2016-Apr. 2016
Gained the trust, confidence and respect of customers while providing food and drinks for large groups.
Demonstrated a proven ability to work well in a high-volume setting with a large number of patrons.
Desk Student Assistant, Eastern Illinois University Aug. 2012-Dec. 2012
Scheduled appointments as well as travel arrangements for office personnel.
Worked well with a diverse team to meet or exceed their expectations.
Sales Associate, Nordstrom Sept. 2011-July 2012
Built and maintained rapport with shoppers, including educating customers about specific goods.
Consistently met or exceeded sales performance expectations.
Bachelor of Business Administration (BBA), University of Chicago Chicago, IL; expected June 2018
Completed a Marketing Management Course, Eastern Illinois University Chicago, IL; Jan. 2013
Program Director, G.O.T.Y.A Youth Program
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