Yyyyyy x. yyyyyy

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Hiring Agent Name

Title

Company Name

Address

City, State Zip Code

Dear :

I am currently seeking a challenging Operations, Administrative or Project Management assignment and am submitting my current resume for your consideration. I believe my background and expertise gained in multiple relevant assignments well-position me to provide the highest levels of support, direction and leadership for your organization.

In my current position as Quality Assurance Analyst - National Age in Medicare, my most recent position in a long and successful career with Kaiser Permanente, I am tasked with monitoring Health Plan Consultants to ensure that they meet all quality and compliance standards as directed by the company. As part of these review and assessment responsibilities I analyze operations and prepare well-considered recommendations for utilization by management. I also monitor trends and communicate them to our organizational training team, interpret policies to maximize operational efficiencies, continually ensure adherence to organizational policies, support development of company goals and provide exceptional personnel oversight.

Earlier for Kaiser, beginning in 2000, I served as a Customer Service Representative, with subsequent promotions to Content Help Desk Specialist and Health Plan Consultant. In these assignments I gained in-depth knowledge of organizational policies, procedures and culture, and developed exceptional capabilities in providing the highest levels of customer care and service.

I have earned an Associates Degree in Business and hold Health and Life Insurance licenses in California, Oregon, Washington, Colorado, Georgia, Maryland, Virginia, Hawaii and the District of Columbia.

Throughout my career I have exhibited a commitment to quality and consistent compliance with critical governing directives, standards, policies and procedures. I am confident in my ability to deliver immediate and long-term results and you will find me to be a performance-driven leader and collaborative team player focused on achieving and surpassing goals.

I am eager to discuss how my qualifications match the requirements for this assignment and look forward to interviewing with you at your earliest convenience. In advance, I thank you for your time and consideration.

Sincerely,

Yyyyyy x. yyyyyy

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