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Proficient, accomplished professional seeking to apply comprehensive skill sets, history of successful business efforts and years of experience in HR, Accounting & Finance to a rewarding new role as Operations Manager.
Experienced in sales, marketing, client satisfaction, operations management, finance, staff leadership, organizational collaboration and office administration.
Highly accomplished in interpersonal communication, assessment of detailed criteria and preparation of comprehensive documentation.
Ensure provision of superior client service to generate strong repeat business.
Adept and experienced in collaborating with diverse personnel to successfully attain program targets.
History of continual promotion for superior performance, as well as being recognized as Employee of the Month and potential Collector of the Year.
Have secured millions of dollars in business for various employers.
Monterey Financial Services LLC, Oceanside, CA 2004-2010, 2013-2018
Sales & Marketing Representative, 2016-2018
Skillfully prospected over $800,000 in new business for Finance, Loan Servicing and Collections Departments, as well as over $3MM in Bad Debt Collections in 2017.
Effectively negotiated purchase rates and collaborated with brokers & executives representing potential clients.
Collections Representative, 2013-2016
Expertly communicated with delinquent accounts to secure payments or payment arrangements.
On track for Collector of the Year when promoted to above role.
Finance Manager, 2008-2010
Authoritatively supervised all Finance Department operations while reporting directly to executives.
Knowledgeably formulated and implemented policies & monthly targets and collaborated with staff.
Recruited, trained, managed, professionally developed, disciplined and promoted department personnel.
Promoted to this position for superior results in prior role.
Finance Supervisor and Assistant Finance Manager, 2006-2008
Interviewed, recruited, instructed, directed & professionally developed staff of up to 30, managed department operations schedules and reported to Finance Manager.
Successfully achieved promotion to this position for exemplary performance in previous role.
Account Representative I & II, 2004-2006
Won promotion to Account Representative II for superior performance of duties within four months and conducted same tasks, but with additional responsibilities of instructing new personnel.
Expertly placed more than 150 calls per day to communicate with individuals behind on payments and negotiate fulfillment of loan terms.
Account Executive - Judgment Collector, Kimball, Tirey & St. John LLP, San Diego, CA 2012 - 2013
Skillfully conducted skiptracing operations to locate debtors, communicated with individuals to negotiate payments, established payment plans, filed petitions for writs of execution and documented activities.
Successfully met & surpassed all targets and efficiently oversaw pipeline of more than 2,000 accounts.
Internet Marketing Sales Representative, 220 Group LLC, San Diego, CA 2011 - 2012
Continually sought out new business opportunities, effectively built company market presence through lucrative deals and successfully exceeded all sales expectations from first week on job.
Retail Sales Associate, Nordstrom, Fashion Valley, CA 2010 - 2011
Provided superior customer service, knowledgeably assisted customers with product selections, skillfully closed deals and accurately processed financial transactions.
San Diego State University, San Diego, CA
Business Management studies, 2002
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