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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced administrative and operations professional with 10+ years of experience within high-stress environments with a keen ability to lead others and provide in-depth administrative support to executive management. Experienced in fostering relationships with customers, overseeing merchandising functions, and coordinating both events/meetings. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, customers, and members of management. Proficient in Microsoft Office Suite and SPSS
Key Competencies
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Administrative Support Sales/Business Development Meeting Coordination Vendor Management |
Merchandising Strategy Development Data Analysis Sense of Urgency |
Process Improvement Attention to Detail Complex Problem Solving Staff Management
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Professional Experience
Strategic Financial Solutions, New York, NY March 2014-Present
Administrative Specialist
Direct a variety of administrative and logistical functions within a fast-paced environment with a focus on increasing efficiency and productivity
Support members of executive management which includes creating daily/weekly mailers, preparing brochures, and performing complex data entry
Utilize superior communication skills in order to assist with inbound call support in addition to analyzing customer service data such as call volumes, trends, and overall productivity levels
Play a lead role in several special projects, train new team members, schedule appointments/call backs, and create comprehensive reports for use within the department
Legal Helpers Debt Resolution LLC, New York, NY May 2012-February 2014
Client Services Representative
Facilitated several customer service and administrative functions within the organization which included addressing all client inquiries in addition to handling account related maintenance
Successfully diffused escalated client account issues, performed in-depth data entry, maintained a customer database, and maintained a log of all phone calls
Sears Holdings & Roebuck, Yonkers, NY July 2008-September 2016
Land s End Sales Consultant
Coordinated several sales and business development functions within a high-stress sales environment with a concentration on providing stellar levels of service to both new and existing customers
Maintained a keen knowledge of all organizational promotions and/or advertisements in addition to overseeing merchandising and store inventory
Assisted customers in identifying products based on individual preferences, processed inventory pricing changes, and assisted with year-end inventory and cycle counts
Education
Bachelor of Arts, Psychology
Concordia College, Bronxville, NY
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