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Information Technology Professional, with broad-based expertise in PC Operating Systems, Help Desk Support, Networking and Troubleshooting, seeking a challenging assignment
Associates Degree in Business Administration, Computer Operations Certification and current enrollment in Online ITU CCNA Security Certification Course
Over 15 years of varied IT background in working with PC operating systems, network server configurations and maintenance, delivering Help Desk support and utilizing exceptional troubleshooting skills
Demonstrated capabilities in managing multiple tasks simultaneously while often performing under difficult circumstances in fast-paced environments, providing strong attention to detail
Experienced in working independently or as a contributing member of a team
Highly proficient in use of MS Word/Excel/PowerPoint and Windows; familiarity with mainframe MVS environment, CICS, VSAM, JCL, SQL, TSO, ISPF JES operator commands and other IBM utilities, Oracle and Sybase databases and CA7, OPC/e and Maestro scheduling platforms
United States Marine Corps veteran with multi-lingual proficiency in English, Spanish and Portuguese
Team Leader Field Technician, BJ s Wholesale Club, Westbury, NY 2014 - Present
Effectively utilize problem resolution and decision-making strengths in steering activities of team personnel; continually ensure adherence to safety and QC standards while troubleshooting multiple technical issues concerning operations and managing/maintaining fuel equipment.
Conscientiously strive to deliver highest levels of customer support and assistance during operations/sales/installation operations at unit, and train new employees on organizational policies, protocols and procedures.
Senior Systems Specialist, Citigroup/Global Operations & Technology, Weehawken, NJ 1993 - 2013
During this long-term, stable assignment in a fast-paced, multi-region environment, held responsibilities for monitoring, managing and assisting in recovery of distributed batch processing to support daily accomplishment of objectives.
Skillfully ensured that all applications and business/technical services were implemented in command center platforms, assisted with testing of applications, command center and business recoveries, reviewed processes for improving automation and assisted with the design/implementation of improvements for eliminating manual intervention.
Resolved trouble tickets, monitored console systems/peripherals and utilized troubleshooting skills while interfacing with engineer/applications development personnel to restore technical services and malfunctioning equipment as well as correct any core problems.
Regularly delivered informal training to new team personnel and continually focused on collaborating with coworkers to achieve objectives; employed various system management tools, i.e. Site Scope, Tivoli, MVS, to perform infrastructure/application/database/product monitoring.
Interfaced with North American support groups in documenting outages, communicating and troubleshooting any issues/problems with installs, configurations or environment changes; expertly adhered to processes concerning change, security, compliance, procedures, schedules and applications.
Additionally utilized UNIX, Windows and AIX OSs and developed familiarity with Oracle and Sybase databases and scheduling platforms CA7, OPC/e and Maestro. Served with incident management teams to resolve incidents and ensure performance of appropriate escalations and accurate turnovers.
Associates Degree, Business Administration, Wesley College, New Castle, DE, 2002
Computer Operations Certification, Computer Learning Center, Philadelphia, PA, 1987
Los Angeles Vocational/Technical College, Los Angeles, CA
Online ITU CCNA Security Certification Course; in progress
Work-related On-The-Job Training Courses and Certifications
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