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0000 xxxxxx xxxx , xxxx , xxxxx 00000 (xxx-xxx-xxxx



Qualifications for Executive Director


Independent / Assisted Living Facility Operations Healthcare Administration Team Building

Strategic Analysis / Planning Key Process Optimization Multi-Committee Membership

Financial / Budget Control Safety Assurance Security Operations Compliance


Certified Assisted Living Administrator Candidate who makes sound decisions to continually reflect positively on multi-site healthcare operations in alignment with a facility s vision, value, and goals. Top Performer who offers solutions-centric critical thinking for insightful, change-oriented results with knowledge of evolving market trends. Out-of-the-Box Thinker who rises above facility-wide challenges to improve the bottom line, build dynamic teams, deliver services excellence, and attaining winning outcomes, including quickly adapting to diverse healthcare scenarios.


Recent Career Highlights Include:

  Seamlessly coordinating and managing daily community operations during Executive Director absence.

  Compiling and developing a new Assisted Living Handbook based on comprehensive operational plans.

  Successfully streamlining multifaceted customization and closing processes across the assisted living facilities.

  Continually achieving experience in leading dynamic facility operations within competitive healthcare markets.

  Personally on-boarding new Executive Assistant staff with Immanuel Communities / Pacific Springs Village.

  Serving on POS Committee to cost-effectively select a new POS software system implemented across all communities.

  Developing a new process to ensure resident safety, including creating a communication and training plan for all staff.

  Serving on MyConnect Committee to establish software, guidelines, and information for placement on internal website.

  Participating on a Flexible Dining Committee to determine plan to bring daily dining services to Pacific Springs Village.

  Serving on POS / Unbundling Committee to design, implement, and serve as pilot community to bring new system online.



Education & Professional Development


B.S., Healthcare Business Management (Emphasis in Gerontology Summa Cum Laude) Clarkson College


Certified Assisted Living Administrator Program (Projected 12 / 2017) Nebraska Health Care Association

Confident Leader Program (2016 Graduate) Immanuel Communities / Pacific Springs Village


ICAN Women s Leadership Conference Participant 1st Annual UNO Career Fair Volunteer



Professional Synopsis


Executive Assistant Immanuel Communities / Pacific Springs Village, Omaha, NE 2014 Present


         Capitalize on the opportunity to coordinate and manage daily office administrative operations, including recruiting, training, mentoring, and managing a top-notch team of administrative staff as point-of-contact for staff and residents.

         Develop and write department operation plans and ensure transparency regarding expansion and construction processes.

         Conceptualize, draft, and disseminate multifaceted communications among residents and staff in alignment with goals.

         Contribute sharp analytical abilities toward working with Accounting Department to resolve resident financial billing challenges, along with processing all bank deposits and monthly billing and implementing quality accounting processes.

         Collaborate with home office staff to design, implement, and pilot electronic scanning of resident documents and files, including drafting policies and procedures, creating file-naming procedures, serving as pilot community to scan documents into MatrixCare, and providing on-going training and support to executive assistants in all communities.

         Ensure seamless administrative processes by managing customization of new resident homes within the community.


Signature Service Coordinator / Executive Assistant The Nebraska Medical Center, Omaha, NE 2010 2014


         Utilized broad scope of industry knowledge and dynamic business acumen toward directing administrative operations, including managing and monitoring annual budgets, proposing proactive cost reductions, tracking monthly expenses, reviewing variances, reviewing and approving payroll and PTO issue, and approving internal fundraising requests.

         Applied strong leadership talents toward directing the center s Nurse Concierge staff, including planning all workflow.

         Expertly identified areas of discussion for staff meetings, including delivering key advisement to company employees.

         Led targeted program research, design, and implementation with a focus on building mutually beneficial relationships between patients and hospital, including designing Signature Service Program to maximize concierge efforts, determining who qualifies, levels of services, and on-call schedules; and tracking statistics and high-value donations.

         Created correspondence to introduce program dynamics, including disseminating letters to interested parties, recording questionnaire responses upon receipt, flagging in EHR systems, and coordinating face-to-face meetings.

         Hosted fundraising events to generate proceeds up to $15,000 to distribute to all organizational departments.


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