• Dynamic Leader who offers a background in Multi-Site Operations Management, New Business Development, Turnaround / Start-Up Operations, Strategic Analysis / Planning, Trends Tracking, and Team Building / Training, and contributes skill in Sales, Performance Management, Merchandising, Store Layout, Process Improvement, Budget Control, and Inventory Management while exhibiting an ability to see the big picture in evolving markets.
• Top Performer who boasts above-average career results, and can make sound decisions to reflect positively on operations in alignment xxxxxxth a company s vision, value, and goals to achieve a significant competitive advantage.
• Excellent Communicator who builds and sustains synergistic relationships xxxxxxth C-level executives, business / operational teams, retail / sales teams, distributors, vendors, and clients / customers to exceed core expectations.

General Manager (2016 Present)

  Utilize broad scope of industry knowledge and dynamic business acumen toward leading all facets of operational strategic planning and forecasting, including setting goals and preparing budgets and profit / loss, as well as optimizing merchandising while retaining a good product flow and customer experience via critical sales floor layouts.

  Continually boost bottom-line performance by implementing cost-savings measures on key supplies and production.

  Established a new open door policy to reduce turnover by 30%.

  Increased productivity and product flow via modified production processes.

  Increased the company s starting wage to become more competitive xxxxxxthin the industry.

  Increased net profit every quarter over previous year since achieving promotion to GM role.

  Reduced lost time accidents and workers comp reserve fund via a new risk management program.

Vice President of Operations (Date Date)

  Capitalized on the opportunity to lead forward-thinking operations, including developing store managers and staff on key merchandising techniques, as well as developing management for effective team interviexxxxxxng and coaching.

  Drove business growth by recruiting, training, mentoring, and managing a top-performing team of associates, including maximizing use of resources to achieve goals by planning and prioritizing workflow to attain objectives.

  Spearheaded development and implementation of detailed profit / loss reports for review xxxxxxth store management.

  Coordinated and managed high-volume inventory for quality control, including purchasing new goods to complement store needs, as well as handling merchandise needs and seeking new vendors / suppliers to increase profits.

  Increased productivity by streamlining processes and reducing costs.

  Achieved company goals by actively working xxxxxxth the Board of Directors.

  Maximized sales by developing and / or modifying floor plans across three stores.

  Conducted weekly store management meetings and addressed employee and management issues.

Mortgage Loan Officer

  Strategically steered results-generating new business through referral sources and solid business relationships, including developing and delivering comprehensive trainings to employees on mortgage and refinance products.

• Cultivated new business through active accounts by designing and implementing a strategic program that delivered marketing materials to existing customers, and further reached out to previous mortgage customers.

  Increased profitability by developing new business relationships xxxxxxth Wal-Mart and 400 associates.

  Generated significant interest and brought in new business by establishing relations xxxxxxth the YMCA.

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Loan Officer

  Maximized bottom-line performance by promoting products through solicitations on declined loans to boost business success, including closing residential loans and developing relationships xxxxxxth customers and internal staff.

  Earned reciprocal business referrals and continually acquired strategic business partners.

  Developed marketing strategies, managed marketing expenses, and created innovative materials.

  Consulted among clients to provide mortgage advisement and made key product recommendations.

Mortgage Broker ￨ Independent Insurance Agent

  Led targeted decision-making in profit-focused cultivation of lucrative new business by building and sustaining mutually beneficial rapport xxxxxxth prospective clients, including exhibiting integrity throughout each transaction.

  Successfully closed the first loan xxxxxxthin 30 days on the job.

  Generated referral clients and consulted on programs and financial products.

General Manager

  Expertly directed fast-paced business operations, sales, and services while cohesively developing training, performance management, safety, and marketing programs to achieve objectives xxxxxxthin highly competitive markets.

  Cost-effectively negotiated savings through better supplier contracts.

  Increased sales 30% in two years and improved profits 100% by lowering inventory and costs.

  Successfully selected top contractors to ensure customer satisfaction and professional excellence.

Store Manager Wal-Mart Supercenter

  Played a vital role in directing high-volume operations, including turning around failing stores by maximizing sales opportunities, providing employees xxxxxxth sales training and coaching, and addressing personnel issues as required.

  Led five successful store openings, including the first store in Puerto Rico.

  Converted two stores to supercenters and led the opening of two Xxxxxx supercenters.

  Reduced turnover and realized a 98% membership in an associate stock purchase plan program.

  Recommended a grandfather clause to allow PT associate participation in the stock purchase plan.

  Recognized for job excellence xxxxxxth award from associates in Sterling, IL for successfully relocating and expanding a supercenter, and was cited by the CEO for exceptional grand opening execution.

Graduate

Graduate

Fire & Water Damage

Licensed Mortgage Broker

State of Xxxxxx