Hands-on IT hardware support leader with experience managing teams, installations and troubleshooting.

  Consistent, proven track record of improving processes and exceeding performance metrics.

  Stellar, broad-based technical background, including providing mission critical support at customer locations.

Hardware: Multi-vendor Server builds & support HP ProLiant Servers, Rack (DL) and Blade Systems (BL) models; CS900 Hana Hawk BL920S; G8 Superdome2 X86; 3PAR, P4000 Left Hand; HP Virtual Tape Library (VTL9000); NETAPP; EMC; Network Attached Storage (NAS); Direct Network Attached Storage (DAS);

and Troubleshooting Virtual Connect C7000 Enclosure problems (firmware/connectivity).

Operating Systems: Microsoft Windows XP/Windows Server 2003/2008 R2; Red Hat Enterprise Linux (RHEL 4-7); SUSE Linux Enterprise Server (SLES 11 & 12); VMware TAMs; and RHEV Virtualization (VMware 3.5 (VI3), vSphere/ESX/ESXi 4.1 & ESXi 5 environments).

Technologies: Linux Clustering (RHCS RHEL 4-7); Red Hat Cluster Suite; Symantec VERITAS Cluster Suite.

Systems Management: HP Systems Insight Manager (HPSIM 6.3, 7.1); HP ProLiant Support Pack (PSP) including Service Pack for ProLiant (SPP) in a Linux, VMware or Windows environment; and HP Service Manager

SAP HANA Appliance on HP CS900 Superdome2 X86 (Hana Hawk).

Support & Diagnostic Related: Operating System & Hardware Problem Fault Analysis; SOSREPORT; Crash Dump; HPES reports; SUPPORTCONFIG LOGS (RHEL/SLES/WINDOWS/VMWARE); Firmware Stack Analysis; Firmware & Driver Regression Testing; Proactive patch analysis of current build of Operating System, and firmware levels; Customer Advisories; HP Alerts provided to ensure system uptime and stability; and Hardware, Software, and Firmware installs to total technology upgrades.

Hewlett Packard Enterprise (HPE) 2010-Present

Technology Consultant IV (2013-Present)

  Serve a Technical Lead for a large team of personnel dispersed in the U.S. and offshore in three countries.

  Lead projects, including determining system requirements.

  Perform as Landscape Owner for ERP-based landscapes, including the latest CS900 Hana Appliance based system (Hana Hawk).

  Oversee Veeam and Veeam Backup, and mentor and coach team members on new software.

  Spearhead process improvement initiatives and proactively identify and resolve problems.

  Develop Standard Operating Procedures (SOPs) and policies for Level II and III personnel.

Achievements:  

  Researched and minimized customer exposure to risk by identifying potential system compatibility issues.

  Praised by team members for providing exceptional mentoring and training.

  Ensured peak performance and near zero downtime.

Hewlett Packard Enterprise (HPE) 2010-Present

Technical Accounts Manager/Technical Solutions Consultant III (2010-2013)

  Provided outstanding service to customer such as 3M and Kimberly Clark at their facilities.

  Communicated effectively with director-level personnel mission critical support staff.

  Served as a Project Leader, providing direction to team members and making decisions.

Laguna Development Corp. 2007-2010

IT Technician

  Configured, implemented and tested VMware VI3 Enterprise (ESX 3.5) environment for site disaster recovery for all critical business applications.   

  Installed and configured software on Linux-based HP DL360 to serve as an imaging and DHCP server.

  Collaborated effectively with vendors as well as colleagues that worked for a diverse range of businesses owned by the company, providing on call, remote and direct support for all hardware and software.

  Trained team members to ensure high availability and uptime of systems and applications.

Achievements:

  Implemented PALTRONICS slip router to interface with the OASIS database to trigger Progressive Jackpots of $1,200 or more for its Route 66 Casino Hotel.

  Enabled the Marketing Group to advertise via its Hotel TV system by providing support via the INFOVALUE middleware IPTV system.   

  Created and enhanced how-to-documentation on new and existing systems.

Intel Corporation 2000-2007

Software Technician

  Provided first line automation hardware, software and network factory support to more than 4,000 users.

  Monitored automated systems to detect and respond to system issues before they impacted users.

  Troubleshooted factory backups on VMS-based systems, ensuring disaster recovery procedures were followed.

Achievements:

  Assisted and setup Mandrake-based Linux servers for four shifts to provide monitoring, control and resolve issues regarding the flow of Work-in-Progress (WIP) via the Automated Material Handling System (AMHS).

  Completed base system restores on Unix-based station controllers that handled primary applications the user and tool set required to process material.

  Created COM files to automate various jobs, adding identifiers and granting resources to VMS user accounts.

  Continually edited Problem Resolution Documents to ensure current information related to a specific system.

Bachelor of Science (BS), Computer Information Systems (CIS) and Management Information Systems (MIS) (double major), National American University; earned May 2000

Associate of Applied Science (AAS), National American University; earned Aug. 1998

> ITIL v3 Certified; earned Feb. 2013

> CompTIA A+ Certified; earned 2007

> Network+ Certified; earned 2007