Yyyyyy x. yyyyyy

Healthcare Management Executive

Operations ~ Regulatory Compliance ~ ~ Driving Revenue Growth ~ Quality Improvements

Team-Building & Leadership ~ Project Coordination ~ Patient Safety ~ Staff Engagement & Satisfaction

         Offer exceptional academic credentials and seasoned management experience in the healthcare arena.

         Excel in strategic planning, operations, process improvements/lean methods, regulatory compliance, quality management, financial administration, staffing, and policy & procedure development and implementation.

         Seamlessly cooperate with healthcare team members to steer unified efforts and increase quality of care.

         Energetic and personable with exemplary experience in training, supervising, and motivating cross-functional teams dedicated to delivering extraordinary patient care.

         Able to precisely assess and determine organizational needs, and define goals for rapid attainment.

         Proven strengths in fostering cohesive relationships with key stakeholders to accomplish organizational goals.

         Effectively implement and support innovative strategies to increase case volume and optimize bottom-line fiscal performance.

         Grew revenue by 26% within 30 days at Baptist Medical Center by amplifying non-traditional revenue streams such as vending services and cafeteria throughput.

         Resourcefully aligned Gemba Walks with Baptist Medical s KPIs to decrease staff turnover from 27% to 6%, boost First Case On-time Starts (FCOTS) in Cath Lab from 34% to 80%+ and produce contribution margin of $400K to net revenue.

         Launched liver cancer therapy program which garnered a contribution margin of $142K for Northeast Baptist Hospital in first year.

         Restructured Respiratory Therapy department at Northeast Baptist to lower staff turnover by 4% and elevate employee engagement scores from 48^th quartile to 60^th quartile in first year.

         Replaced Sleep Lab vendors to grow volume by 62% and capture contribution margin of $137K in first year.

         Recipient of numerous medals and awards during military career including four Army Achievement Medals and three Army Commendation Medals.

Tenet Healthcare Corporation 2007 to 2015

Baptist Medical Center, 2015

Associate Chief Operating Officer

         Partnered with COO to direct the complete spectrum of clinical and non-clinical operations at hospital comprised of 631 licensed beds and $43M in annual net revenues.

         Provided direct leadership to team of 17 and indirectly supervised 1,300 employees, with critical accountability for patient safety, physician relations, process improvements, construction project management, and financial administration.

         Ensured programs and procedures adhered to strict quality standards, regulatory requirements, and budget parameters for Joint Commission-accredited Center of Excellence in Stroke and Abdominal Aortic Aneurysm.

         Coached 300 leaders in change management tactics as key member of Steering Committee for Leadership Development Institute (LDI).

         Project-managed implementation of a cutting-edge Y-90 liver cancer therapy program having a $14K/case contribution margin.

Continued ►

Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2

Northeast Baptist Hospital, 2007 to 2014

Associate Chief Operating Officer (2014)

Acting COO (2012 to 2014)

Administrative Director, Clinical Services, Respiratory Therapy, Sleep Lab, Transportation & Imaging (2008 to 2014)

Respiratory Therapy Director (2007 to 2008)

         Steadily advanced through a series of promotions to most recently spearheading full-scope operations at 375-bed tertiary care center generating $194M in net revenue annually.

         Orchestrated staff coaching, performance management, and employee relations among 89 personnel at Joint Commission-accredited Center of Excellence in Total Joint Replacement, Stroke, Bariatric, and Chest Pain.

         Coordinated hospital s Environment of Care inspections to promote personnel and patient safety, and implemented Lean Daily Management (LDM) to reinforce team-based culture, cost containment, and quality management.

         As United Way Chairman for 2010, 2011 and 2014, raised the highest funds in eight years in 2014.

         Appointed as Co-Chair with ACNO for design and construction of a 20-bed Acute Care for the Elderly (ACE) unit to serve patients aged 65+.

         Guided completion of construction project for new GI Cancer Center within schedule and under budget.

         Instrumental conversion of medical records from paper to Horizon Expert Documentation EMR application.

         Converted 50% of Radiology department to digital methods resulting in a 6% increase in patient volume for X-ray department and streamlined workflow.

Methodist Healthcare System, San Antonio, TX 2000 to 2007

Northeast Methodist Hospital, 2003 to 2007

Manager, Respiratory Therapy

         Governed all aspects of Respiratory Therapy department for a 179-bed acute care hospital serving Bexar, Comal, and Guadalupe counties.

         Supervised, motivated, empowered and directed 32 employees, controlled $1.5M annual budget, and served on Employee Advisory Group & Joint Commission Tracer Team.

         Achieved substantial turnaround in employee engagement by emphasizing, promoting, and enhancing intra-departmental communication between staff and leadership.

         Actively participated in $14M Emergency Room expansion which was completed under budget and on time.

         Collaboratively implemented a wireless electronic clinical documentation upgrade (Meditec) and new pharmacy prescription scanning software which raised medication compliance for department to 97%+ within 90 days.

Prior Background:

Clinical Training Instructor, Respiratory Technician School

Brooke Army Medical Center, Fort Sam, Houston, TX, 1995 to 2000

Respiratory Therapy Non-Commissioned Officer

121 General Hospital, Seoul, Korea, 1993 to 1994

Graduate, Executive Training Program, Tenet Leadership Academy, 2014

Master of Healthcare Administration, Stevens-Henager College, 2013

Lean Practitioner Certification, 2011

Bachelor of Science in Occupational Education, Wayland Baptist University, San Antonio, TX, 1997

American College of Health Care Executives, South Texas Chapter

Texas Society of Respiratory Care, South Texas Region

American Association of Respiratory Care

Volunteer and Board Member, Windcrest United Methodist Church

Yyyyyy x. yyyyyy

DATE

HIRING AGENT NAME

TITLE

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

Dear__________________:

I am currently seeking a challenging management career opportunity in healthcare administration and am submitting my resume for your review. In advance, thank you for your time and consideration.

In addition to a Master s degree in Health Administration, I bring to you a solid background in healthcare management, considerable experience in driving continuous improvement, and well-developed expertise in leading a wide range of projects at several medical facilities. My constant attention to facilitating strict adherence to quality and regulatory criteria will certainly prove to be an immediate asset to your medical center. To complement these qualifications, I offer demonstrated strengths in staffing, patient safety, clinical operations, and fueling revenue growth.

As a proactive contributor to your hospital, you will find me to be a stellar leader committed to supporting you in achieving your objectives through an impressive blend of dedication, experience, and managerial talents. I am confident that I could be a valuable asset to (INSERT NAME OF HOSPITAL), and will call you later in the week to see if we can schedule a time to meet.

Sincerely,

Yyyyyy x. yyyyyy