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Project Management Finance Accounts Receivable Budgets
Office Operations Process Management Marketing Customer Service
Offer significant administrative and financial experience including document processing, internal controls, audits, reconciliations, file management, accounts receivable, and customer service excellence.
Possess excellent computer skills; proficiently maintain create and spreadsheets, reports, and databases to track vital business information.
Methodical and proactive with a solid reputation for integrity and commitment to confidentiality.
Adept at streamlining workflow processes, motivating staff, and balancing concurrent project tasks.
Dynamic communication skills; able to establish effective and cohesive working relationships with all levels of an organization.
Excel at planning, supporting, and steering projects to maximize use of resources, boost productivity, and achieve corporate goals and objectives.
- Strong ability to identify project requirements, create project plans, analyze complex data, and foster an environment of accountability and continuous quality improvement.
Managerial skills including hiring, training, coaching, performance evaluations, and supervision.
Zenith Education Group, 2014 to 2017
Manager, Student Finance
Spearheaded full-scope department operations including financial aid advising, records management, student progress tracking, workflow management, financial aid applications, and seamless cooperation with Admissions, Student Finance Support, and Academic partners to achieve mutual goals.
Directed, coached, mentored, motivated and evaluated employees, conducted regular staff meetings to review organizational policies, and provided ongoing constructive feedback to optimize performance.
Interviewed, hired, and trained new staff as needed to align with office workload.
Prepared and analyzed reports and metrics to identify key opportunities to improve student outcomes.
Collaboratively responded to audits by providing required documentation, and governed internal controls for in-school cash management and campus-based financial aid awards.
Informed and advised students of financial options, obligations, policies, and procedures specific to educational programs.
Closely monitored student finance activities to ensure timely file processing, billing, and funding.
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Strayer University, Fredericksburg, Virginia, 2012 to 2014
SFS Campus Operations Specialist
Guided, supported, and assisted students by processing government applications for financial aid, and accurately administering student accounts including aging check reconciliations, account clearances, and payments.
Diligently ensured consistent adherence to Title IV financial aid funding and DOE-mandated processes and maintained up-to-date records and databases.
Presented with Above and Beyond award for pivotal role in achieving highest ranking regional scores for collections as well as an exceptional audit assessment (2012 - 2013).
Championed efforts to earn recognition as Best Business Office within University for outstanding achievements across student enrollment, audit scores, revenue, and student satisfaction for Summer and Fall terms in 2012.
United Furniture, Woodbridge, Virginia, 2005
Supported all facets of sales operations by scheduling and facilitating client meetings, assessing customer needs, ordering vendor products, and maintaining associated documentation.
Elet Tax, Alexandria, Virginia, 2004
Provided comprehensive and influential administrative support to Marketing Director including calendar management, travel logistics, scheduling meetings, preparing budget reports, and screening, routing, and answering incoming calls.
Efficiently maintained department files, handled business correspondence, processed marketing contracts, scheduled and promoted new branch openings, and contributed to orchestrating media relations and communications initiatives.
MBA, concentration in Project Management
Strayer University, Alexandria, Virginia, 2016
3.9 GPA, Alpha Chi National College Honor Society, Golden Key International Honor Society
BA, Business Administration and Art, emphasis in Finance and Management
Strayer University, Woodbridge, Virginia, 2008
Capstone Graduate Festival Nominee
Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, Access, Outlook),
Microsoft Works, PeopleSoft, Adobe Acrobat, Diamond, Cognos
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