3706 W Blackhawk Dr. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com

Equipment Engineering & Repair | Strategic Planning | Teaching & Instruction | Team Building | Staff Coaching & Mentoring | Organizational Development

Customer Service | Needs Assessment | Process Improvements | Interpersonal Communication | Basic-Level Japanese & Portuguese | Problem Solving

Technical Acumen | Windows OS | Microsoft Office | Computer Repairs | JAVA| HTML 5 | CSS 3 | C++ | Hardware Repairs

  Driven and dynamic professional with over 10 years of diverse experience across military and private sectors

  Leverages technical, interpersonal and practical skills in an effort to ensure well-timed and thorough delivery of projects and initiatives

  Liaises with clients, colleagues and stakeholders at all levels; thrives in focused cross-functional teams, as well as in an individual achiever capacity

  Fast learner who adapts swiftly to new innovations in order to stay relevant in the workplace and achieve timeliness in all assigned tasks

  Fosters mutually beneficial and strategic partnerships in order to integrate business functions and deliver customer-centric results

  Creates and implements long-lasting outcomes for mutual gain; adept in making important decisions through the careful analysis of complex information

  Previous holder of Top Secret Security Clearance

  In search of a full-time role that will allow for use of existing skill sets and offer opportunities for continued professional development; targeting IT positions within the greater Xxxxxx metropolitan area

  Manage shipping and receiving operations; fuel departmental improvements including the establishment of a system used to track shipments and make for a simpler process

  Provide high-caliber service to new and current customers; provide comprehensive instruction focused on scuba skills

  Often work outside of standard business hours to ensure customer satisfaction and boost their confidence levels in their respective diving abilities

  Play a pivotal role in the delivery of numerous technical enhancements; initiated and set forth a new credit card processor, including running Ethernet lines, server setting and troubleshooting preliminary issues to save the company over $10K annually

  Crafted a well-executed process to repair Xbox gaming consoles that had overheated

o    Replaced each unit s processor with new components and more effectual terminals and hardware to prevent future overheating

o    Succeeded in bringing all of the machines back to working condition

  Served in a key capacity to construct PC gaming systems including custom mother boards, RAM, hard drives and video cards

  Worked diligently to garner the highest possible customer satisfaction ratings

  Operated a series of cash registers and multi-register systems with precision and swiftness; scanned over 39 items per minute and successfully surpassed the company average of 26 items per minute

  Aimed to work with clients to deliver unsurpassed customer service and resolve any addressed concerns in an expedient manner

  Honored as Cashier of the Month for two consecutive months within the first four months of employment with the company

  Worked with customers individually to aid them in purchasing military apparel and equipment

  Performed daily equipment returns and collaborated with base personnel to ensure delivery of quality customer service

  Tracked and recorded all issued gear in order to effectually managed the Unit Deployment Program

  Authored weekly shipping and receiving reports for review by managerial personnel

  Led the annual execution of inventory measures; controlled over $29M in equipment with a 98% accuracy rating or higher

  Liaised with network support staff based in the U.S and Okinawa, Japan to test and resolve any reported technical bugs

o    Altered the hard drive elements in all computer terminals within the building that served as the setting for system upgrades

o    Reinstalled all software needed to bring business back to standard operating status

  Acted in a vital capacity while testing and troubleshooting the new, self-installed customer support system; programmed it to be compatible with the new computer systems over the course of two months and achieved little to no errors in the process

  Engineer Equipment Chief, United States Marine Corps, Various Locations Worldwide, 2006 2010

  Steel Worker, Peska Instruction, Sioux Falls, SD, 2005 2006

  Engineer Equipment Mechanic, Marine Corps Reserves, Omaha, NE, 2003 2006

3706 W Blackhawk Dr. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com

March 19, 2018

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:

  I bring to any customer-focused or technical leadership role 10 years of exemplary performance, paired with a track record of service success in all jobs I ve held. I am experienced in both private and military sectors.

  I work hard to foster positive client and stakeholder relations, thus generating revenue and fueling growth. My innovative drives me to work towards greatness and deliver the utmost in quality care to all clients I serve.

  As a professional, I am highly comfortable in working to achieve organizational objectives with the aid of cross-functional groups and individual contributors at all levels.

  I excel as both a team member and independent achiever in working towards project completion to surpass both organizational and client expectations.

  Outside of my formal work experience, I bring to any role a solid education and achievement-based foundation. I earned a Bachelor of Science in Computer program last year, thus significantly sharpening my technical acumen.

  Additionally, I completed several trainings focused on my current industry of scuba diving instruction, as well as a Certificate program in Heavy Equipment Mechanics at Fort Leonardwood.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.