Accomplished retail management leader with a consistent, proven track record.

  Promoted to positions of greater responsibility for consistently exceeding performance objectives.

  Excellent listening, verbal communication and interpersonal skills to build and lead teams.

  Impeccable ethics, judgment and stellar attention to detail skills in order to achieve stated objectives.

  Quick learner that is adaptable, versatile and flexible to prioritize effectively and proactively resolve problems.

  Solid time management and organizational skills, including prioritizing tasks.

> Customer Service > New Business Development > Staff Mentoring/Training

> Policies & Procedures > Marketing/Promotions > Operations Management

> Profit & Loss > Payroll Administration > Purchasing

Goodwill Industries of Central Texas Austin, TX 2012-Present

Area Manager (2016-Present)

  Lead operations of multiple locations, including training and mentoring retail and production management staff.

  Create and implement strategies, action plans and procedures to maximize the processing of donations.

  Determine ways to maximize donations by analyzing donor input, site visits and reports.

  Collaborate with Human Resources personnel, including the hiring, discipline and termination of employees, as well as promotions such as wage increases.

  Recognize team members for outstanding performance to enhance morale among colleagues.

Achievements:

  Secured top employee engagement scores and successfully achieved financial goals.

Store Manager (2012-2016)

  Led a $2.1 million retail store, including recruiting and hiring talent and managing a diverse team.

Achievements:

  Met all retail operations objectives while also operating under the payroll budget.

Previously:

Office Manager and Pharmacy Technician, Brookshire Brothers Lumberton, TX 2003-2009

  Showcased strong leadership skills while managing administrative operations in a fast-paced setting.

  Displayed excellent attention to detail skills to ensure medication was safely and accurately filled for customers.

Owner/Office Manager, Friction Repairs Evadale, TX 1995-2005

  Met or exceeded expense and productivity objectives.

  Managed all billing, invoicing, payroll, general ledger and scheduling duties.

Completed more than 60 hours of Business/Science coursework, Lamar University