Dedicated and accomplished Operations and Technical Professional with 20+ years of experience, a solid track record of achieving exceptional levels of productivity, and a demonstrated background in managing logistics related to complex the management of construction products. Equipped with an ability to manage service facility operations, review technical specifications, ensure safety guidelines are followed, and supervise team members. Offer solid supervisory abilities with experience in maintaining high productivity levels and implementing innovative processes.

Operations Management Construction Product Management OSHA and Safety Regulations

Project Management QA/QC Inspections Weekly/Monthly Reporting Payroll Processing

Team Leadership & Supervision Strategy Alignment Field Repairs Product Repair Scheduling

  Direct day to day customer service and administrative functions within a fast-paced retail store environment with a focus on increasing productivity and efficiency levels

  Assist customers with questions in regard to products and/or transactions, make appropriate product recommendations, and process product returns  

  Oversaw operations within a successful company which required managing Case Construction, New Holland Construction, and Kobelco Construction Equipment

  Completed dealer visits throughout Florida, Georgia, and Tennessee which centered on devising product improvement programs, providing training to Technicians, and assisting in the attainment of industry certifications

  Reviewed and updated product strategies, monitored customer satisfaction metrics, and gained an extensive knowledge of both CE products and additional brands carried

  Managed service logistics within a successful organization which required monitoring service department operations on a daily basis

  Supervised cross-functional team members which required providing individualized coaching and feedback, processed employee payroll, and managed the filing of warranty claims on behalf of all manufacturers  

Additional Experience Includes: Field Service Technician, Stowers Machinery (Caterpillar)