- 1503 Pine St.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

R&D New Product Development (Optics)

Qualifications Profile

    Self-assured and results-driven working student recently graduated with more than 13 years providing customer service and technical support in the retail, telecommunications, and hospitality business, and aiming to transition into commercial R&D and new product development in the technology industries, leveraging knowledge from a baccalaureate degree in Engineering Physics and Applied Optics.

-          Strong passion for scientific research in optics, eagerly anticipating real world R&D engagement and commercial application of optical technologies, potentially in telecommunications.

    Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Effective interpersonal communication skills and people management that being workforce diversity into a united front in achieving shared commitments

Key Expertise

    New Product Development

    Operations Management Support

    Retail & Service Sales Operations Support

    Point-of-Sale Operations

    Customer Service Management

    Service Quality Management

    Technical Service Support

    Process/Workflow Improvement

    Inter-Office Coordination

    Policies & Regulatory Compliance

    Project Management

Education & Credentials

STEVENS INSTITUTE OF TECHNOLOGY, Castle Point on Hudson Ÿ Hoboken XXXXXX (May 2016)

B.S. in Engineering Physics Applied Optics, with Honors

Relevant Coursework:

    Laser Applications and Advanced Optics | Laser Theory and Design | Guided-Wave Optics | Wave Guides

    Fiber Optics | Intermedium Waves and Optics | Photonics I and II (Oslo, Filmstar)

    Thin Films, Lenses, Polarization Optics, Prisms, Gratings, Collimators

    Engineering Graphics (SolidWorks) | Engineering Design I and II (LabVIEW, Visual Basic, C++)

Professional Affiliations

    Member: Student Physics Society (2009)

Pure & Applied Laboratory Experience

SKIL I-VI (Science Knowledge Integration Ladder)

Physics Lab I and II | General Chemistry Lab I and II | Modern Optics Lab

    Prepared optical fibers for laboratory or commercial applications, using scribe and break technique in polishing fiber ends as necessary, measuring numerical aperture (N.A.) of a fiber, and working with multimode and single-mode fiber, graded-index fiber, Polarization-Maintaining fibers.

    Used spectrometer to align optical axes in an optical system aligned to a mechanical axis.

    Measured focal lengths of lenses, and used gratings to determine wavelength of unknown spectral lines.

    Experimented on the Michelson Interferometer and polarization in detail by reflecting light from a dielectric (glass) surface, comparing results to appropriate Fresnel equation.

Professional Experience

    Operated cash register, processing all payment transactions accurately and efficiently.

    Provided customer services in directing customers to the location of merchandise items, assisting in their purchase decisions, and addressing inquiries and issues by phone or in person.

    Maintained merchandise inventory and displays in assigned areas in accordance with merchandising standards.

    Assembled satellite dishes, and assisted senior technicians in mounting satellite dishes, installing cables from dish to premises, and providing post-installation clean-up that ensured customer satisfaction in work fulfillment.

    Managed the cash register, prepared food orders with dispatch, and worked with kitchen staff as a team to deliver outstanding customer service.