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Tonya Isturis

- 4469 Juneap St.Ÿ Xxxxxx, AK xxxxxx ( (xxx-xxx-xxxx *







Dear Hiring Manager,




        I am writing this in response to a job vacancy posting for the position of ________________. Please accept my application to become part of your team. My resum is attached for your review and consideration.


What I offer is my more than 21 years providing high-performance business office administration, healthcare and dental care service management, medical billing & coding, and health insurance claims administration in the medical, dental and healthcare businesses. I am currently with Xxxxxx Pain Center based in Xxxxxx, AK as a Business Office Manager, after managing my own medical billing business - Accu-Billing Center, Llc. Prior to this, I was with Dr. Larry Foster, DDS as an Orthodontics Assistant. For more details, please take a moment to go through my resum .


In leveraging my management and administrative competencies, I also bring to the table my personal strengths that include a passion for achieving business objectives through sustained customer-focused and results-driven leadership excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with clients, patients and their relatives, stakeholders, and industry professionals so vital in growing the business, promoting a solid reputation in target markets, and fostering a seamless collaborative work experience with colleagues in attaining shared commitments.


I am confident that my experience and personal strengths offer the right mix of qualifications that define me as a suitable candidate for the vacancy, one you can help achieve your objectives as part of your team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you so much for considering me, and I look forward to hearing from you soon.








Attachment: Resum





Tonya Isturis

- 4469 Juneap St.Ÿ Xxxxxx, AK xxxxxx ( (xxx-xxx-xxxx *


Office Management/Administration

Qualifications Profile


    Self-motivated and results-driven management professional with more than 21 years providing business office administration, healthcare/dental care service management, medical billing/coding operations, and health insurance claims administration in the medical, dental and healthcare industries.

-    Strong passion for delivering outstanding customer service in the healthcare and dental service profession, ensuring compliance with procedural standards and industry regulations.

-    Highly detailed, with analytical and methodical thinking to resolve medical coding and billing issues even under stress, ensuring accurate and complete data capture in healthcare procedures.

    Well-organized and resourceful with multitasking skills that harness limited resources to achieve expected outcomes

    Effective interpersonal communication skills that inspire customer confidence and foster a collaborative work engagement with colleagues across diverse ethnicities.


Key Expertise

Business Operations Support

    Medical Billing & Collections

    Process/Workflow Improvement

    Relationship Management (Customers, Stakeholders, Public, Government & Suppliers)

    Inter-Office Coordination


    Patient Account/Case Management

    Healthcare Service Administration

    Policies & Regulatory Compliance (i.e. OSHA, HIPAA, etc.)

    Medical Insurance Claims Administration (i.e. Blue Cross/Blue Shield, First Health, Aetna, Wells Fargo and Medicaid/Medicare).


    Staff Supervision & Training

    Payroll & Benefits Administration

    Office & Staff Administration

    Records & Document Management


    Medical Coding: ICD-9/ICD-10/CPT codes

    Apps: Kareo, Office Ally and CyramedX, & Medisoft v12Medical Billing Software

    Office Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)


Professional Experience

Xxxxxx Pain Center Xxxxxx, AK Business Office Manager Mar 2010 Present

    Manage daily center operations including its ambulatory surgery center, providing medical administrative tasks such as purchasing, task scheduling, licensure facilitation, HIPPA compliance, processing medical claims and resolving appeals, and assisting the Nurse Manager in updating policy and procedure manual.

    Provide personnel administration covering staff recruitment, training, and staff performance evaluation.

    Oversee payroll and Worker s Compensation claims administration, posting deposits/payments, reconciling accounts, assisting with year-end tax preparation, and processing medical claims for the ambulatory surgery center.

    Conduct ICD-9/ICD-10/CPT medical coding using Kareo, Office Ally and CyramedX medical billing software.


Accu-Billing Center, Llc. Xxxxxx, AK Owner/Operator Nov 2005 Oct 2010

    Provided strategic and tactical direction in managing all aspects of the daily medical billing operations, processing more than 80 daily medical claims for 6 physicians, and resolving medical claims review and appeals.

    Provided HR support in recruitment and training, supervising 5 personnel in processing payroll and administering Worker s Compensation claims, posting deposits/payments, reconciling accounts, & overseeing database management.


Dr. Larry Foster, DDS Xxxxxx, AK Orthodontics Assistant Nov 2004 Nov 2005


SEARCH Xxxxxx, AK Dental Assistant II May 1995 Nov 2004

    Provided procedural and administrative assistance in dental care services involving, appointment scheduling, oral examination and routine restoration, ensuring compliance with OSHA and MSDS guidelines while exhibiting compassionate care and educating patients on personal oral care and post-procedure care.

    Arranged dental instruments and materials for chair side tray, assisting the dentist in conducting intra-oral procedures such as placing amalgam, polishing and removing dental cement, removing sutures, irrigation and taking impressions.

    Prepared restorative materials and dental cement, constructing teeth/gum models and polishing models of plastic and plaster impressions, and sterilizing dental instruments using autoclaves and chemical disinfectants.


Education & Credentials


    Medical Billing Specialist Diploma, ASHWORTH UNIVERSITY Norcross, GA (2009)

    Dental Hygienist Degree, CLARK COLLEGE Vancouver, WA (1989 1990)

    Business & Transportation Program, HIGHLAND COMMUNITY COLLEGE Federal Way, WA (1990 1991)

Professional Training & Certifications

    Certified Medical Reimbursement Specialist, American Medical Billing Association (In Progress)

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