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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ●


Human Resources Management Professional

Staffing ~ Training ~ Performance Management ~ Regulatory Compliance

Office Administration ~ Financial Management ~ Organizational Leadership



         Proficiency in all HR functional areas including recruitment, hiring, training, coaching, counseling, performance management, benefits, compensation, regulatory compliance, and diversity.

         Excel at strategic planning, budgeting, employee relations, and policy development.

         Sound knowledge of common employment laws such as FMLA, FLSA, ADA, EEO, OSHA, and Workers Compensation.

         Constantly aim to foster and maintain a respectful workplace climate essential to maximizing staff retention, morale, cohesiveness, and accountability.

         Able to work productively and diplomatically with individuals from all types of backgrounds.

         Solid expertise in training, policy/procedure interpretation and enforcement, and conflict resolution.

         Able to provide practical and budget-compliant recommendations on manpower and human investment.

         Pragmatic, discreet, and committed to ensuring confidentiality of personnel files and documents.

         Vast administrative expertise spans grant management, contract administration, procurement, expense tracking & reporting, forecasting, and vendor management.


Professional Experience


City of Petersburg (Petersburg Area Transit), Petersburg, VA, 2014 to present

Transit Operations Manager - Human Resource Liaison 2016 to Present

Transit Administrative Manager - Human Resource Liaison 2014 to 2016

         Spearhead full-scope operations for multiple divisions including recruitment, hiring, salary negotiations, orientation, employee development, performance management, and compliance with all labor laws and regulations.

         Effectively govern budget administration with complete profit and loss accountability and constant attention to generating cost savings.

         Oversee operational aspects spanning record-keeping, procurement, transit security, marketing, and community/public relations.

         Held special assignment (Mar - Oct 2016) as Interim Transit General Manager and charged with controlling department budget and expenses, submitting documentation to ensure continued funding, steering projects, and preparation of comprehensive capital improvement plan.

         Pioneered first performance review guide to precisely define staff expectations and optimize performance and employee growth.

         Conduct exit interviews, respond to termination or mediation hearings, and provide ongoing guidance to all staff and management in HR areas such as classification/compensation, disciplinary and grievance process, employee benefits, EAP, leave requests, and payroll.


Ridefinders, Richmond, VA, 2013 to 2014

Customer Relations Manager

         Orchestrated all facets of customer relations and administrative functions spanning budgeting, processing orders, conflict resolution, work plan development, internal controls, and staff time & attendance.

         Contrived electronic system to accurately track Vanpool and Rideshare clients, helmed complete spectrum of retail store operations, and extensively contributed to marketing, sales tracking, inventory control, and documentation.


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Praise Power and Deliverance Church, Philadelphia, PA, 2009 to 2012

Executive HR Director

         Shepherded HR programs and procedures encompassing recruiting, hiring, onboarding, orientation, training, employee relations, compensation, benefits, health & safety, and performance management.

         Concurrently balanced administrative functions related to accounting/financial statements, records management, mail distribution, employee scheduling, travel logistics, and event coordination.

         Processed and coded all invoices for payment, performed account reconciliations, and handled

vendor payments, purchase orders, P-Card requests, and payroll for all departments.

         Adeptly supported operations by participating in forecasting, inventory control, purchasing, and community/public relations.


Sprint Nextel Corporation, Bensalem, PA, 2005 to 2009

Technical Trainer I 2006 to 2009

Senior Sales Representative 2005 to 2006

         Created and delivered technical training via online and onsite methods to employees and clients.

         Identified new sales opportunities within region, provided sales support to assigned accounts, and cultivated productive relationships with vendors.

         Winner of four awards for exhibiting outstanding customer service, and increased customer satisfaction by 28% for Northeast region.


Best Buy Inc., Springfield, PA, 2004 to 2005

Senior Sales Representative Wireless/Digital Imaging

         In addition to demonstrating strong talents in sales, actively contributed to new hire orientation, employee development, compensation planning, rewards/recognition, and cross-training.


Prior background includes administrative/executive support role with Independence Blue Cross, Philadelphia PA




MBA, concentration in Human Resource Management

American Intercontinental University, Schaumburg, IL, 2015 summa cum laude


BBA, concentration in Human Resource Management

Strayer University, Chesterfield, VA, 2014 cum laude


ABA, concentration in Organizational Management

Gwynedd Mercy College, Gwynedd Valley, PA, 2010


Professional Development:


Compensation & Benefits, Employee / Labor Relations, Leaves of Absence,

Workers' Compensation, Workplace Safety/Security, Title VI and VII, Medical Billing




PeopleSoft, Microsoft Office (Word, Excel, PowerPoint, Outlook, Access, Publisher),

VDOT Dashboard v3, Oracle, Neo Gov/Open Gov



SHRM - Society of Human Resources Management

RSHRM - Richmond Chapter of Human Resources Management

NAPW - National Association of Professional Women


Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ●

















Dear __________________:


I am currently seeking a challenging career opportunity in a Human Resources Management capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.


In addition to excellent academic credentials including an MBA, I offer solid HR experience with proficiency in hiring, employee relations, training, and enforcing regulatory compliance. I m well-versed in organizational effectiveness and office administration, and am certain that my outstanding talents in advising supervisors and management in employment laws and human resource policies will enable me to effectively transition into your company and deliver immediate results. To complement these qualifications, I offer exemplary expertise in structuring compensation, employee engagement, financial administration, performance management, and staff development.

If invited to join (INSERT NAME OF COMPANY), you will find me to be a dedicated professional committed to supporting you in achieving your objectives through an excellent blend of interpersonal, administrative, and managerial skills. I am confident that I would be a valuable addition to your company, and look forward to interviewing with you in the near future.





Yyyyyy x. yyyyyy








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