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Personable leader with exceptional judgment to lead a diverse team of employees and enhance overall morale.
Outstanding rapport building skills to foster relationships with a variety of internal and external stakeholders.
Exceptional listening, verbal communication and interpersonal skills to identify and resolve conflict.
Solid time management, attention to detail and organizational skills, including prioritizing tasks.
Proficient with Microsoft Word, Excel and PowerPoint.
> Team Building/Staff Management > Succession Planning > Interviewing & Hiring
> Training & Development > Conflict Resolution > Performance Reviews
Owner, VashTie Lifestyle Clothing New Bern, NC Jan. 2011-Present
Lead a team of personnel to maximize their individual potential and excel.
Train, mentor and coach employees on best practices of customer acquisition and retention.
Educate staff members on the latest company products and services.
Proactively identify and resolve conflict between team members and/or with customers.
Interview candidates for employment opportunities and hire associates that are an ideal fit.
Conduct annual review of employee performance, including identifying areas for improvement.
Groom individual associates with unique talents for a promotion to a position of greater responsibility.
Educate prospective and existing customers on a variety of products and services to meet their needs.
Demonstrate strong communication skills to negotiate favorable agreements with vendors.
Market and promote the business via affordable methods, including over social media.
Create and manage the store website to also promote the business.
Accounts Receivable/Credit Manager, Eastern Aviation Fuels New Bern, NC Feb. 2004-Feb. 2011
Built relationships with co-workers and clientele to achieve business objectives.
Demonstrated excellent in-person communication skills to educate key stakeholders about the business at trade shows and quality control seminars and while negotiating payment terms with new and existing accounts.
Assistant Manager, Customer Service, Southtech Plastics New Bern, NC June 2003-Feb. 2004
Gained the trust, confidence and respect of clients to process transactions, including explaining products and processes to key stakeholders, while overseeing $12 million in accounts for a custom lamination plastics firm.
Proactively identified and resolved customer discrepancies and issues in a timely and efficient manner.
Deputy Director, Lee County Board of Elections Sanford, NC Oct. 1998-Mar. 2003
Administrative Assistant, First Citizens Bank & Trust Southern Pines, NC 1996-1998
Customer Service Associate/Lending Administrative Assistant, Centura Bank Sanford, NC 1990-1993
Bachelor of Science (BS), Business Administration, Marketing focus, Meredith College; earned 1995
Member, New Bern Area Chamber of Commerce; Downtown Council Group; and the Coastal Women s Forum
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