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- Dynamic Leader who offers a background in Multi-Project Management, Strategic Business Analysis, Trends Tracking, Quality Control, Short- / Long-Term Planning, Team Building, and Program Documentation, and exhibits an ability to see the big picture within the evolving financial industry while contributing talent in New Client On-Boarding, RFDs / BRDs, Process Workflows, and AML / KYC Due Diligence as an AML SME.
- Ambitious Self-Starter who is well-versed in OFAC regulations, USA Patriot Act, Bank Secrecy Act, and FinCEN.
- Top Performer who boasts above-average career results, and can make sound decisions to reflect positively on operations in alignment with a company s vision, value, and goals to achieve a significant competitive advantage.
- Excellent Communicator who builds and sustains synergistic relationships with C-level executives, business / operational teams, stakeholders, and internal / external customers, and can provide outstanding client services.
Project Manager ￨ Business Analyst PMO ￨ AML Compliance Organization
Capitalized on the opportunity to develop and manage forward-thinking plans for Business As Usual (BAU) and global AML Compliance Transformation activities, including providing support to AML functional team leads during AML Operating Toolkit releases to consistently ensure accuracy and on-time delivery results.
Spearheaded support for the comprehensive tracking of monthly updates to a Business Unit Operating Procedure, and further provided vendor management support by tracking and managing all deliverables.
Led Target Operating Model gap analysis on key policies and procedures for global transformation program.
Co-developed a Monitoring & Surveillance Program Document.
Researched, analyzed, developed, and wrote an AML Compliance Program Document.
Updated and edited AML Operating Toolkit Pre-Release Notes communications to stakeholders.
Senior Business Analyst AML / Fraud Norkom Team
Strategically steered a Norkom implementation team to help build a workflow operational system for the Foreign Intelligence Unit at Santander designated to prevent money laundering activities and other fraud types.
Evaluated data from multiple sources, reconciled conflicts, decomposed high-level information into details, abstracted up from low-level information to a general understanding, and distinguished user requests from needs.
Collaborated with internal / external customers to analyze information needs and functional requirements, and delivered key artifacts as required (e.g. business requirements document, use cases, GUI, screen, interface designs).
- Engaged with local and global application developers to convey and interpret business requirements, along with analyzing and evaluating data necessary to meet complex requirements.
Successfully migrated AML and Fraud processes to Norkom core platform.
Defined and managed business parameters to achieve end state results using application.
Exhibited understanding of applicable laws, regulations, and guidance in AML and Fraud to determine project scope and designate deadlines for phases of Norkom application implementation.
Business Consultant Collections Conversion Team
Utilized broad scope of industry knowledge and dynamic business acumen toward building and sustaining lucrative relationships between bank and Fiserv vendor for a core IT banking transformation project, including handling all business requirements gathering for creating requirements documentation for corporate solution Recovery and Collection Risk software application to cohesively support internal business requirements.
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Business Consultant Collections Conversion Team
Collaborated with internal / external customers to analyze information needs and functional requirements, and delivered business requirements documents, use cases, GUI, screen, and interface designs as required.
Evaluated data, gathered from multiple sources, decomposed high-level information into details, abstracted up from low-level information to a general understanding, and distinguished user requests from true needs.
Successfully migrated bank processing from Fiserv to a unified global IT core platform.
Collaborated with software testers and software development lab to ensure quality standards.
Led test plan development, testing process via review, test witnessing, and software certification.
Senior Due Diligence Analyst AML Operations (2009 2011)
Contributed sharp analytical abilities toward reviewing and approving KYC documentation for new / existing clients to ensure alignment with corporate, government, and industry regulations, including preparing and maintaining up-to-date client files for review by internal, external, and regulatory examiners during key audits.
Expertly investigated potential name matches and reported findings to Compliance department and business lines, and built collaborative efforts among Relationship Management, Facilitations Team, and Compliance.
Effectively reviewed junior analysts work to ensure compliance with AML regulations and policies / procedures.
Demonstrated skill as a team player assisting with audits and investigations on KYC issues.
Improved policy / procedure effectiveness via strategic recommendations to senior management.
Senior International Foreign Exchange Specialist FX Operations (2006 2009)
Maximized bottom-line performance by leading review, approval, and processing of foreign currency transactions through Collections for clearing with financial institutions and posting to GL and client accounts.
- Confirmed and processed requested Foreign Drafts for clients for internationally based business purposes.
- Proactively identified suspicious and / or fraudulent activity and escalated issues to upper management.
Processed 500+ foreign items per week for submission to Nova Scotia Bank for clearing.
Optimized customer service by responding to inquiries on returned items, check clearing items, and foreign currency rates, and further researching reconciliation discrepancies for GL accounts accuracy.
Quality Control Specialist Portfolio Administration
Played a vital role in monitoring quality control within a fast-paced call center employing 100+ staff in enforcing adherence to corporate and regulatory standards specific to collections, including assisting call center management teams through comprehensive quality control training, coaching, and professional education.
Optimized performance, productivity, and quality control by leading a staff incentive program.
Lowered delinquency rates and attained monthly group goals by orchestrating a training program.
Bachelor s Degree in International Business & Marketing University of Rhode Island
Project Management Certificate Bryant University
D&B MacDonald Information System ￨ MBAI ￨ APS
Mac Platform ￨ Apple iWork ￨ Witness ￨ Accurit ￨ Isban U.S. Application Tools
Microsoft Office (Word, Excel, Access, PowerPoint, Outlook) ￨ Microsoft Project ￨ Visio ￨ Oracle ￨ Collibra
WSS Wall Street ￨ FOREX ￨ KYC ￨ COB ￨ CDD ￨ OFAC ￨ Lexis / Nexis ￨ World Check ￨ RDC ￨ Bankers Almanac
Hiring Agent Name
As an individual currently in the process of relocating to the [ Insert City ] metro area, I am submitting my resume for your review for the available [ Insert Job Title ] role.
I can offer cross-functional experience in Multi-Project Management, Strategic Business Analysis, Trends Tracking, Quality Control, Short- / Long-Term Planning, Team Building, and Program Documentation. I am also well-versed in New Client On-Boarding, RFDs / BRDs, Process Workflows, and AML / KYC Due Diligence as an AML SME.
To complement my background, please note that I attained a Bachelor s Degree in International Business & Marketing from the University of Rhode Island and completed International Studies at the College Consortium of International Studies in Spain. I also hold a Project Management Certificate from Bryant University.
Recently, as a Project Manager and Business Analyst PMO / AML Compliance for State Street Financial, I expertly developed and managed forward-thinking plans for Business As Usual (BAU) and global AML Compliance Transformation activities, including providing support to AML functional team leads during AML Operating Toolkit releases to consistently ensure accuracy and on-time delivery results. Within this role, I led support for the comprehensive tracking of monthly updates to the Business Unit Operating Procedure, and further provided vendor management support by tracking and managing all deliverables. I also performed Target Operating Model gap analysis on key policies and procedures for a global transformation program.
A sampling of my achievements with State Street Financial, LLC included:
Co-developing a Monitoring & Surveillance Program Document.
Researching, analyzing, developing, and writing an AML Compliance Program Document.
Updating and editing AML Operating Toolkit Pre-Release Notes communications to stakeholders.
[ Suggestion! Address Here Any Skills / Qualifications / Achievements Relevant to the Job Posting ]. As this is just an example of my abilities, please kindly refer to my enclosed resume for additional experience.
I look forward to hearing from you, and thank you in advance for your careful consideration.
Yyyyyy x. yyyyyy
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