Accomplished retail management leader with a proven track record of achieving sales goals and leading teams.

  Sound judgment and excellent listening, verbal communication and interpersonal skills.

  Proficient with Microsoft Word, Excel, PowerPoint, Access and Visio; Lotus Notes; Enterprise Architect; and Balsamiq, with beginner knowledge of Salesforce.com

  Fluent in English, Punjabi, Hindi and Urdu.

> Team Management/Leadership > New Business Development > Customer Service

> Staff Training/Development > Sales Promotions/Advertising > Profit and Loss

> Interviewing/Hiring > Merchandising > Loss Prevention

> Policies and Procedures > Generating Reports > Inventory Control

Shift Lead, Walgreens Nov. 2015-Present

  Demonstrate strong leadership skills while managing a team of personnel to maximize their potential and excel.

  Perform as the Store Manager in the absence of superiors, making challenging judgments in real time.

  Focus on gathering facts and speaking with multiple parties to address any major problems or complaints.

  Quickly rectify situations, focusing on the best interests of the customer to retain their loyalty.

  Maintain poise and professionalism at all times during emergencies.

  Proactively resolve health or safety hazards anywhere in the store to prevent injury or company liability.

  Mentor, train and coach team members on best practices of customer acquisition and retention.

  Ensure received inventory is placed on the sales floor in a timely manner and that outdated product is removed and returned accordingly as part of a process to maintain freshness.

  Assess and address best merchandising practices to ensure products are well-displayed in order to catch the eye of consumers such as on displays and end caps.

  Demonstrate strong attention to detail skills to reconcile cash register drawers and prepare deposits to the bank.

Sales Consultant, Acura of Fremont Mar. 2015-July 2015

  Built and maintained rapport with potential and existing customers to gain their trust, confidence and respect.

  Tactfully probed prospective buyers to understand their objectives and interests.

  Recommended to customers a variety of models to consider, including leading test drives.

  Educated key stakeholders about financing; warranties and services; and provisions, including trade-in options.

  Negotiated sales or purchase contracts with new customers.

Operations Associate, Zapatask Aug. 2011-Feb. 2014

  Communicated effectively with clients, colleagues and vendors at this digital marketing firm.

  Drafted content such as articles, blogs and infographs to help lure visitors to the social media sites of clients.

  Booked travel arrangements such as airfare and rental car, as well as hotel and event reservations.

  Compiled and managed data using Microsoft Excel spreadsheets and features such as Vlookup and Pivot table.

Master of Business Administration (MBA), Finance and Marketing, Punjab Technical University, India; earned 2011

Bachelor of Science (BS), Biotechnology, Punjabi University, India; earned 2008

Dear Hiring Manager:

With this letter, I wish to express my strong interest in joining your organization as a (INSERT JOB TITLE HERE).

As demonstrated in the accompanying resume, I an accomplished retail management leader with a proven track record of achieving sales goals and leading teams. I offer sound judgment and excellent listening, verbal communication and interpersonal skills.

For nearly a year, I have served as a Shift Lead at Walgreens. In this capacity, I demonstrate strong leadership skills while managing a team of personnel to maximize their potential and excel. I perform as the Store Manager in the absence of superiors, making challenging judgments in real time. This includes quickly rectifying situations, focusing on the best interests of the customer to retain their loyalty. Additionally, I mentor, train and coach team members on best practices of customer acquisition and retention. My additional experience includes:

  Ensuring received inventory is placed on the sales floor in a timely manner and that outdated product is removed and returned accordingly as part of a process to maintain freshness.

  Assessing and addressing best merchandising practices to ensure products are well-displayed in order to catch the eye of consumers such as on displays and end caps.

  Demonstrating strong attention to detail skills to reconcile cash register drawers and prepare deposits to the bank.

As your leader, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

209-604-1509