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Work history of consistently exceeding performance goals and building relationships with customers.
Excellent listening, verbal communication and interpersonal skills to work well with clients and colleagues.
Stellar time management, attention to detail and organizational skills, including prioritizing tasks.
Superior ability to work well independently as well as part of a team.
Proficient with Microsoft Office Suite.
Operating Systems: Windows 95, 98, NT, 2000, XP, Vista, 7; Macintosh Lion/Mountain Lion and X Mavericks.
Software: MS Office and Access, Project and Visio, Access, FrontPage, Outlook and Project.
Hardware: drives; power supply; memory; motherboards; processors; and expansion cards.
Verizon Wireless 2011-Present
Team Coordinator, Business Government Customer Operations Alpharetta, GA (2013-Present)
Build and maintain positive communications with business and state government account holders.
Educate key stakeholders about their calling plans, explaining their invoice in detail.
Assist clientele that are experiencing technical difficulties, from their wireless equipment to troubleshooting surrounding network towers to logging into their online account.
Order equipment on behalf of clientele in a timely and efficient manner.
Associate, Retail Store Operations Atlanta, GA (2011-2013)
Displayed strong listening, verbal communication and interpersonal skills to explain a variety of products and services to customers.
Achieved sales goals and service performance requirements by understanding the needs of each customer.
Educated clients about how their wireless phone becomes activated and ready to accept calls and texts.
Sprint Nextel Atlanta, GA 2007-2011
Retail Sales Consultant
Gained the trust, confidence and respect of customers and colleagues by building and maintaining rapport and listening to their specific needs.
Ensured products were readily available on the sales floor for purchase, including controlling inventory so an adequate amount of items were available for purchase.
Processed customer transactions in an accurate, timely and efficient manner.
Circuit City Atlanta, GA 2003-2007
PC Technician Supervisor, Technology Department
Identified and resolved problems with PC desktops and notebooks, and removed viruses, spyware and malware that was slowing down and harming the device.
Installed disk and optical drives; motherboards; memory; processors; peripherals; expansion cards; routers; and network adapters.
Consistently met performance objectives while explaining software and hardware products to clients.
Bachelor of Business Administration (BBA), Georgia State University; earned Dec. 2008
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