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Award-winning leader with a consistent, proven track record of managing multiple programs and teams.
Promoted to positions of greater responsibility for consistently exceeding performance objectives.
Excellent listening, verbal communication and interpersonal skills to collaborate effectively with colleagues.
Impeccable judgment and stellar attention to detail skills in order to achieve job goals.
Quick learner that is adaptable, versatile and flexible to prioritize effectively and proactively resolve problems.
Solid analytical, time management and organizational skills, including prioritizing tasks.
Veterans Inc. Worcester, MA Aug. 2005-Present
Director of Operations & Client Services (May 2014-Present)
Demonstrate strong leadership skills while managing more than $7 million in grants and contracts for this non-profit organization that aims to end homelessness among U.S. military veterans.
Showcase strong people skills to support a diverse group of regional managers and their staff members with supporting veterans with necessary housing services.
Collaborate effectively with facility, IT and food services managers to provide operational support to housing programs and staff.
Successfully reduced housing costs up to 15% annually by implemented energy-efficiency measures.
Operations Manager (Jan. 2010-May 2014)
Honored as a 40 Under 40 Award Winner in 2010.
Client Services Manager (June 2008-Jan. 2010)
Recognized in 2009 as a MassRecycle Recycler of the Year nominee.
Awarded Employee of the Year honors in 2008 for exceeding performance objectives.
Client Services Assistant Manager (July 2007-June 2008)
Employment Specialist (Aug. 2005-July 2007)
STX Fitness Group Worcester, MA Jan. 2003-July 2005
Led a team of 25 team members and grew annual revenue to $1.3 million during tenure.
Successfully grew the membership base by 4,800 members.
Master of Business Administration (MBA), Fitchburg State University; expected May 2018
Bachelor of Arts (BA), Management, with a minor in Economics, University of Massachusetts, Dartmouth
Associate of Arts (AA), Business Administration, Mount Wachusett Community College
President, Knights & Ladies of Kaleva, Inc.
Volunteer Tax Preparer, and Volunteer for Leominster EMS and Sterling Community Theater.
Member, Westminster Energy Advisory Committee and Appalachian Mountain Club.
Directed Transportation Logistics for the Worcester Korean War Memorial events; 2006 and 2008.
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