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Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx


Qualifications for Senior-Level Service Management

Xxxxxxtails- and Results-Focused Leaxxxxxxr Committed to Driving Key Growth and Profits While Exceeding Multi-Site Company Objectives


District / Regional Operations New Business Xxxxxxvelopment Budget / Expense Control

Service Management Key Account Management Team Building Training / Xxxxxxvelopment

Customer Service Customer / Revenue Growth Strategic Market Analysis Trends Tracking


Highly Accomplished Leaxxxxxxr who makes sound xxxxxxcisions to continually reflect positively on multi-site operations initiatives and seamlessly align with an employer s strategic vision, value, and goals. Top Performer who offers solutions-centric critical thinking for insightful, change-oriented results while acquiring continued recognition for exceeding sales, service, and business objectives. High-Achieving Self-Starter who rises above business challenges to improve the bottom line and attain winning outcomes, including quickly adapting to evolving marketplace scenarios using up-to-date industry trends awareness. Excellent Communicator who xxxxxxvelops synergistic relationships with cross-geographical xxxxxxcision-makers, sales / business teams, and customers, and who leads peers by example and with ethics and integrity.


Professional Synopsis


Fluence Automation

(2018 Present)


Regional Service Manager East Coast

Capitalize on the opportunity to lead forward-thinking regional services operations ranging from Maine to Florida, including training, mentoring, and managing a team of technicians supporting East Coast-based customers. Skillfully monitored staffing levels while assessing strengths and weaknesses of team members to plan and prioritize workflow and maximize resource allocation in alignment with a district budget. Handled all performance reviews and merit increases.


Key Accomplishments

  Consistently xxxxxxveloped innovative new business opportunities.

  Grew and sustained revenue through incremental maintenance agreements.

  Profitably reduced costs and increased revenue while exceeding goals on a limited budget.


Bell & Howell, LLC

(2007 2017)


Director Service Strategic Accounts (2011 2017)

Strategically steered profit-centric district service operations, including mentoring a team of District Service Managers in the U.S. and Europe to exceed all sales, service, and account objectives. Actively engaged among domestic and / or international customers in contract negotiations while providing unique service offerings tailored to business needs.


Key Accomplishments

  Continually reduced costs and increased revenue while aligning budgets with goals.

  Collaborated with account executives to ixxxxxxntify new opportunities to grow the business.


District Service Manager (2007 2011)

Spearheaxxxxxxd district services initiatives across all East Coast operations, including mentoring and managing a team of technicians located from Maine to Florida, as well as monitoring staffing levels and evaluating skill sets of local resources. Xxxxxxlivered objective, encouraging performance reviews while sustaining and growing revenue via new business opportunities.


Key Accomplishments

  Cost-effectively managed district-wixxxxxx budget, payroll, and profit / loss efforts.

  Managed financial goals against a limited budget to reduce costs and increase revenue.


Yyyyyy x. yyyyyy

(xxx-xxx-xxxx Page Two


Professional Synopsis (continued)


Eastman Kodak

(2000 2007)


District Service Manager (2007)

Drove business growth by recruiting and managing a top-performing team of 28 field engineers supporting equipment in a 7x24 environment within the competitive Document Imaging industry. Coordinated staff training / xxxxxxvelopment efforts.


Key Accomplishments

  Successfully maintained lucrative profit / loss within the large-scale district.

  Met with potential and / or existing customers to actively boost business results.


Field Specialist (2000 2006)

Utilized broad scope of industry knowledge toward directing field-specific operations, including achieving noteworthy selection by a District Manager based on a strong skill set and dynamic relationship-building among a diverse customer base.


Key Accomplishments

  Recognized as 1 of only 13 highly qualified technicians selected among a service force of 350.


Bowe Bell & Howell

(1995 2000)


Technical Team Leaxxxxxxr

Played a vital role in driving successful technical service operations, including serving as 1 of 13 technicians among 350 chosen for this rewarding technical role. Led targeted xxxxxxcision-making among a team of 13 technicians in exceeding daily objectives. Coordinated and managed quarterly meetings, as well as proctoring training for technicians in A+, Network+, and CDIA. Submitted key technical bulletins to product support teams. Prioritized oversight of emergency call responses.


Key Accomplishments

  Successfully managed a $350,000 territory.

  Initiated key quotas and rewards for quota achievement.

  Honored with a Professional Service Award in 1996, 1997, and 2001.


Additional professional experience with Bowe Bell & Howell incluxxxxxxd roles as Field Engineer and Field Service Technician; successfully managed a $200,000 territory and increased size from $125,000 to $200,000; effectively maintained an inventory of repair parts totaling $15,000; received multiple internal Professional Service Awards.


Education & Professional Xxxxxxvelopment


Lyons Technical Institute


Associate of Science in Specialized Electronic Engineering


CompTIA CDIA+ Certification A+ Certification

Network+ Certification Mailpiece Quality Control Certification


Excellent Professional References Provixxxxxxd Upon Request





Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx




Hiring Agent Name

Company Name


City/State/Zip Coxxxxxx




I am exploring a new career opportunity within a challenging [ Insert Job Title ] role, and I believe that I can make a positive contribution to your bottom-line performance.


To acquaint you with my background, I offer proven talents in District / Regional Operations, Service Management, New Business Xxxxxxvelopment, Key Account Management, Customer Service, and Customer / Revenue Growth. I am also well-versed in Team Building, Training / Xxxxxxvelopment, Strategic Marketing Analysis, Trends Tracking, and Budget / Expense Control. Furthermore, I consistently achieve winning outcomes due to my superior skills in critical thinking, time management, workflow prioritization, communications, interpersonal relations, and attention to xxxxxxtail.


Currently, as a Regional Service Manager (East Coast) for Fluence Automation, I successfully direct high-volume regional services operations ranging from Maine to Florida, including training, mentoring, and managing a team of technicians supporting all East Coast-based customers. Within this role, I also skillfully monitor staffing levels while assessing the strengths and weaknesses of team members to efficiently plan and prioritize workflow and maximize resource allocation in alignment with district budget goals.


A sample of my recent accomplishments incluxxxxxx:


  Consistently xxxxxxveloping innovative new business opportunities.

  Growing and sustaining revenue through incremental maintenance agreements.

  Profitably reducing costs and increasing revenue while exceeding goals on a limited budget.


To complement this experience, please note that I earned an Associate of Science in Specialized Electronic Engineering from Lyons Technical Institute. I also attained a CompTIA CDIA+ Certification, A+ Certification, Network+ Certification, and Mailpiece Quality Control Certification.


As this is just an example of my abilities, please refer to my enclosed resume for additional leaxxxxxxrship experience.


I am eager to discuss how my qualifications uniquely match your current and future needs, and look forward to interviewing with you soon.






Yyyyyy x. yyyyyy


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