Information Technology Professional, with relevant education and certifications,

seeking to utilize extensive experience in a challenging

Systems/Network Administrator/Engineer or IT Manager assignment

Operational Management ~ Client Support ~ Security ~ Servers ~ Wired/Wireless Networks ~ Firewalls ~ Desktop Equipment ~ Mobility Devices/Cellular Phones ~ Landlines/PBX ~ Departmental Interface ~ IT Solution Development ~ System Migration ~ Network/System Monitoring ~ Data Center Management ~ LAN/WAN Solution Development ~ Full-Life-Cycle Project Management ~ Vendor Interface ~ Troubleshooting

Technology

WinXP

Win 7

2008R2

2010SP1

ZenOSS

ERP (MS GreatPlains)

Avast AV

DHCP

DNS

WINS

Exchange (5.5, 2000, 2k3)

Windows Server (4.0, 2000, 2k3)

MS OS (DOS, Win 3.11, Win 9x, NT 4.0, Win 2000, Vista Batas)

Lotus Suite

Reflections

SQL *NET

TCP/IP

Remedy

RAS

Antivirus (Norton, MacAfee, AVG)

Disaster Recovery (Veritas)

NAS (Maxtor, Snap)

Firewalls (PIX, Linksys, Netscreen, Sonic)

PBX (Inter-tel, ESI, Toshiba)

Other technologies

  Bachelor of Science in Electronics Technology; CCNA, MCSE, A+ Certifications and F5 Networks Certified Systems Engineer; over 20 years of relevant experience gained in assignments of increasing authority and responsibility

  Exceptionally knowledgeable in all aspects of IT systems development, network administration and systems migration; experienced in operational management and directing personnel work performance

  Skilled in designing and implementing LAN/WAN hardware and software solutions for clients, installing SAP servers for use by third-party integrators and providing SAP support

  Expertly provide service for organization client base of small-to-medium sized companies; maintain internal servers, workstations and laptops, develop and maintain working relationships with vendors and provide outstanding troubleshooting and problem resolution

  Demonstrated experience in developing hardware and software system requirements, test planning, help files, manuals and training technicians; also experienced in providing services and support for geographically-separated sites

  Assignments have included current role as Senior Engineer, Managed Services, preceded by Data Center Infrastructure Manager, Network Services Manager, IT Manager, Network/Desktop Analyst, Application Analyst/Network Support and Desktop Support / Service Tech

  United States Army military Veteran; Honorable Discharge

Senior Engineer, Managed Services

PTI Solutions (formerly Pinnacle Telecommunications Inc., McClellan, CA 2007 Present

         Provide exceptional customer support/service while interfacing with multiple departmental personnel to ensure accomplishment of all IT-related assignments; work with wired/wireless networks, firewalls, security, servers, desktop equipment, mobility devices and landline/PBX equipment.

         Utilize subject matter expertise to continually design/implement new solutions and develop recommendations for improving IT effectiveness and efficiencies.

         Successfully migrated client systems from WinXP to Win7, AD and IIS/Intranet from 2003 to 2008R2 and Exchange from 2003 to 2010SP1; implemented ZenOSS network monitoring system, oversaw system refresh to new OS and implemented ERP (MS GreatPlains) from several homegrown systems.

         Steered organization migration from pager system to real-time data system to provide all-user remote access, managed relocation of office equipment, network connections, wiring, phone/PBX equipment and migration from Norton to AVast audio/visual systems, and directed design/implementation of Veritas backup solutions.

         Skillfully managed network addressing scheme migration including DHCP, DNS and WINS, and developed a customized VPN network for multiple clients while providing outstanding 24/7 service/support availability.

Data Center Infrastructure Manager

iStreet Solutions, West Sacramento, CA 2007 2007

         For this start-up venture, effectively supported networks/environments, implemented hardware/software/infrastructure/disaster recovery programs and directed on-boarding of new clients.

         Designed/implemented LAN/WAN hardware and software solutions to meet client requirements, installed SAP Server (Solaris and Windows) for use by third-party integrators, provided first-level SAP support and led change-management for all projects.

Network Services Manager

Buckmaster Imaging Systems, Sacramento, CA 2005 2007

         Collaborated with small-/medium-sized client organizations to maintain internal servers, workstations, laptops, LAN/WAN and PBX systems, including identifying/resolving outages and other problems/issues; troubleshot connectivity issues for Frame Relay, T1, ISDN, VPN, CSU/DSU, DNS, DHCP, WINS, firewalls, switches and hubs, and continually interfaced with vendors such as Telco, Cisco, Microsoft, Netscreen, Sonicwall, 3Com and Watchguard, documenting all activity and continually interacting with management team on major issues.

         Directed multiple projects that grew account base for company s small business network services department, supervised work performance of colleagues tasked with installing/replacing/troubleshooting network equipment, and trained technicians in acquiring skills toward providing highest levels of network proficiency.

         Scheduled client problem/issue resolution activities to ensure remediation in a timely manner; during position tenure, gained experience in the installation/use of Exchange (5.5, 2000, 2k3), Windows Server (4.0, 2000, 2k3), MS OS (DOS, Win 3.11, Win 9x, NT 4.0, Win 2000, Win XP, and Vista Batas), Antivirus (Norton, MacAfee, AVG), Disaster Recovery (Veritas), NAS (Maxtor, Snap), Firewalls (PIX, Linksys, Netscreen, Sonic), PBX (Inter-tel, ESI, Toshiba) and other technologies.

         Diligently developed all needed documentation to assure accuracy and completeness, and consistently emphasized organization s position as a resource for customer-focused professional technical support.

Prior to 2005, served in multiple Information Technology-related assignments including IT Manager, Network/Desktop Analyst, Application Analyst/Network Support and Desktop Support/Service Tech, among others

ITT Technical Institute

Bachelor of Science in Electronics Technology, 2001

CCNA - Cisco Certified Network Associate
MCSE - Microsoft Certified Systems Engineer
F5 Networks Certified Systems Engineer
A+ Certification