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Yyyyyy x. yyyyyy



0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Project & Program Manager

Innovative, results-oriented Telecommunications and Infrastructure Operations expert with over 30 years of progressive experience. Leader of vital communications infrastructure projects that serve to bolster operational success. Capable of managing cyber and physical security systems. Driven to define and deliver results that align with client requirements. Excel under pressure in time-sensitive environments. Proven aptitude for completing intricate projects at all phases using a clear understanding of delivery models, frameworks and methodologies available for use. Call on self-motivation and superb interpersonal acumen to excel both independently and in teams to achieve organizational goals. Focused on developing positive relationships with stakeholders at all levels using positive demeanor. In search of a permanent role in the telecommunications field that promotes career growth, stability and goal achievement in an innovative work setting in the Pittsburg region.


Core Competencies

Customer Relations | Strong Work Ethic | Quality Assurance & Control | Budgeting & Forecasting

Risk Mitigation | Purchasing | Procurement | Process Improvement | Vendor Sourcing | Supplier Relations

Organization | Time Management & Prioritization | Leadership | Communication | Relationship Building



Operating Systems: Windows and Linux

Networking: Microsoft, Linux, LAN, WAN, Switching, Routing, TCP/IP, IP Telephony, Expand Accelerator, Netscout Probes, 2-Way Radio, and Microwave, PSP, and Cyber Security compliance environments.

Applications: Microsoft Office including Project and Visio Excel Spreadsheet, CITRIX, SQL, Primavera EPS, MOC applications, SAP, Agile, AS/400, ITIL, CCure, Tripwire.




Duquesne Light Company

Project Manager 2015

  Collaborated with technical groups to install and develop a Cybersecurity NERC CIP-compliant solution

  Proved vital in designing and implementing a Physical Security Perimeter system used to upgrade the current PSP system for all CIP V5 sites

  Efficaciously designed the elimination of PAC workstations from the network using a terminal server solution for monitoring staff members

  Fostered and sustained strong working relationships between employees and user groups in order to effectively implement solutions within tight timeframes

  Worked intensively with customers to implement mitigation measures and guarantee full understanding of new technologies per client standards; adhered stringently to NERC compliance guidelines

  Authenticated all received CIP assets and ensured notifications were established prior to go-live date

  Managed dashboard reports and migration plans for projects; updated and guided stakeholders daily

  Worked extensively with infrastructure groups and network personnel

o    Designed and troubleshot failover solutions for core technologies

o    Used these in the event of a disaster recovery event to make certain that the least amount of time was lost in the recovery process


Stryker Communications INC

Project Manager 2014-2015

  Worked in a managerial capacity and as a Technical Writer for various client companies in the Houston metro

  Spearheaded numerous invaluable telecommunications installations and upgrades during tenure in this capacity

  Restructured design procedures to ensure that proper HSSE and industry standards were adhered to on a consistent basis

  Validated configurations and network designs for voice and data installation in conjunction with subject matter experts (SMEs)

  Invested a great deal of time in working with customers to ensure that Med PMS systems were tested for all projects

  Gained a strong working knowledge of all utilized systems and requirements

Yyyyyy x. yyyyyy





BP North America

Project Manager 2003-2014

  Acted in a vital capacity to install, upgrade and maintain more than 50 domestic and MOW locations for circuits and VPN network designs

  Confirmed that all applications were tested and monitored in a proactive manner to ensure operational seamlessness

  Headed important projects in support of the merger and acquisition of major corporate assets and associated IT systems across a series of globally-dispersed locations

  Observed user traffic and bandwidth usage by examining net flow within Cisco routers and switches

  Founded and managed various office locations; implemented the use of SQL servers and client software on desktops and laptops in these facilities to allow for database access

  Updated important stakeholders to keep project goals on track; addressed changes and risks at all project stages

  Joined with the PMO and project delivery teams to improve documentation and handover methods

  Handled direct projects for Mega Data Centers in Houston and Chicago, along with services in Wayne, NJ as a part of AS/400 Disaster Recover and System Recover setups.

  Developed and delivered IT, data and voice network projects for global corporate locations, valued at over $1M in total

  Liaised with third-party vendors in delivering supply chain items across international locations; aligned with project delivery schedules at all times

  Successfully cooperated with corporate and supplier Technical Engineers and SMEs

o    Worked together to deliver critical systems solutions for IT networks and infrastructures

o    Also crafted network diagram solutions

  Established network routing IE OSPF, BGP and ISIS; also set up MPLS, VPN and Carrier Ethernet solutions worldwide

  Gained an all-encompassing understanding and knowledge of Cisco, Lucent, Avaya, Juniper and Nortel Equipment

  Worked with Digital Security to cooperate in setting up all firewalls and networks for numerous VPN and third-party solutions

  Sought to ensure network integrity and prevent corporate sabotage at all times

  Used acumen to lead a service enhancement initiative

o    Assessed circuit utilization and congestion

o    Used findings to develop a process to size network circuits effectively


Earlier Experience


Project and Operations Manager, BP Latin America, 1999-2003

Technical Engineer, Able-Infosat, 1998-1999

Microwave and Satellite Communications Engineer, US Army, 1983-1998




Associate of Applied Science, Communications and Electronics, Georgia Military College


Professional Development

Certification, Project Management Professional (PMP) Boot Camp

Certification, Cisco Certified Design Professional (CCDP), LAN and WAN

Certification, Cisco Certified Network Professional Voice (CCNP Voice) Boot Camp







Yyyyyy x. yyyyyy



0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx




March 16, 2018



Hiring Agent Name


Company Name


City/State/Zip Code



Dear [Hiring Agent Name],


I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:


  I bring to any role years of proven Telecommunications acumen, primarily as it relates to Infrastructure Operations. It is my hope to put the skills I ve sharpened over the years to practical use in a challenging, engaging new setting as a permanent team member, dedicated to achievement of company goals.


  My experiences thus far have sharpened my project management and relationship building competencies, including my ability to connect positively with clients, colleagues and other important stakeholders.


  As a professional, I work best under pressure in fast-paced settings that call for flexibility and excellent time management skills. I work well as both an independent achiever and valued team member to fuel seamless operations including those at the global level.


  I m a subject matter expert in using various methodologies to track project progress at all phases until eventual successful completion. I keep involved parties regularly updated and am highly proficient in spearheading important initiatives in an organized fashion.


  In addition to my work chronology, I am also involved in numerous organizations including the Gulf Shores/Orange Beach Chamber of Commerce, the Alabama Gulf Coast Chamber of Commerce, the Gulf Coast Convention and Visitors Bureau, Kiwanis Fairhope and Eastern Shores and many others. I am also a regular Condo Symposium participant.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.



Yyyyyy x. yyyyyy

Enc. Resume



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