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Yyyyyy x. yyyyyy

- 10300 SW 6th Ct Apt 102 Ÿ Pembroke Pines , XXXXXX xxxxxx ( (xxx-xxx-xxxx *






(HR Department

Name of Company/Recruitment Firm

Street Address

City, State, ZIP code

Job Reference Number, if any)



Dear Hiring Manager,


        In response to a job vacancy posting for the position of ________________, I am pleased to formalize my application to become part of your team. My resum is attached for your review and consideration.


What I offer is my more than 21 years of experience providing sales, customer service and business operations management in F&B services for the hospitality and gaming business sectors. I am presently holding two positions, as a Nautilus Pool Server providing poolside F&B service at the Loews Miami Beach Hotel where I hold 11 Employee of the Month awards and recognized as the top selling bartender, while concurrently serving as a Bartender with the Dream Nightclub. Prior to this, I was with the Seminole Hard Rock Hotel & Casino in a similar capacity, following a tenure as GM of the Bar with the Seminole Casino. For more details, please take a moment to go through my resum .


In leveraging my managerial and service management competencies, I also bring to the table my personal strengths that include a passion for achieving business objectives through people-centric and efficiency-driven leadership excellence. Along the way, I also over my business-aware social and interpersonal communication skills that help build lasting professional relationships with the people I work with, fostering a harmonious collaborative work environment in achieving shared commitments.


I am confident that my extensive experience and personal strengths offer the right mix of qualifications that define me as a suitable candidate for the vacancy, one who can help achieve your objectives as part of your team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.








Attachment: Resum



Yyyyyy x. yyyyyy

- 10300 SW 6th Ct Apt 102 Ÿ Pembroke Pines , XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Service Management (Hospitality )

Qualifications Profile


    Self-motivated and results-driven management professional with over 21 years providing sales, customer service and business operations management in F&B services for the hospitality and gaming business sectors.

-    Proven dedication to process efficiencies in delivering outstanding customer service that enable the business to achieve cost and service quality advantages in the hospitality sector, posting the highest sales over the last 4 years, and receiving recognition as Employee of the Month 11 times in the current position at Loews.

-    Exceptional business management competence that grew bar sales in first job as Bar GM at the Seminole Casino from $1.2M to 4.6M in just 2 years.

    Well-organized with multitasking and prioritization skills that maximize F&B and bar resources to achieve outstanding results in sales and customer satisfaction.

    Excellent interpersonal communication skills that inspire customer confidence while fostering performance excellence and teamwork synergies in achieving management expectations.


Professional Experience


Loews Miami Beach Hotel Ÿ Miami Beach, XXXXXX Nautilus Pool Server Nov 2010 Present

    Responsible for providing customer service in food and beverage poolside operations for guests ion a high-volume 880 room hotel.

    Manage poolside supplies inventory, regularly replenishing fast moving items to ensure continuous availability for uninterrupted F&B operations and customer service.

    Ensure compliance with hotel service quality standards to create and maintain creating overall customer satisfaction for patrons and guests, collaborating with hotel concierge, customer service staff, and back-office operations staff to ensure consistent poolside service quality.

    Provide HR support, interviewing applicants, recommending new hires for processing, and developing new and junior staff on hotel policies, procedures, poolside F&B customer service, performance expectations, and quality standards.


Dream Nightclub Ÿ South Beach, XXXXXX Bartender Jan 2009 Present

Seminole Hard Rock Hotel & Casino Ÿ Xxxxxx, XXXXXX Bartender May 2004 Jun 2009

    Maintain sales and provide outstanding customer service in high-volume bartending operations that create a satisfying customer experience and repeat patronage for the Seminole Indian Casino and the Seminole Hard Rock/Casino.

    Manage bar inventory, initiating purchase orders to ensure continuous availability of all fast moving supplies that include liquor, soda, sugar, and bitters for cocktails and other alcoholic beverages.

    Build lasting professional relationships with customers that maintained their confidence and loyalty.

    Oversee end-of-shift operations, balancing cash and credit sales with revenue transactions.


Seminole Casino Ÿ Xxxxxx, XXXXXX General Manager Bar Sales & Operations 1996 May 2004

    Provided strategic direction and leadership in planning, coordination, and management of daily bartending routines that grew sales and operating capabilities, a solid customer base, and maintained consistent profitability, receiving a promotion to current position in 2000.

    Managed supplies inventory that maintained consistent availability of fast moving bar stocks, containing operating costs to the minimum, and scheduling personnel assignments, while ensuring compliance with the casino s service quality standards, policies and procedures.

    Oversaw HR support in staff recruitment, training, and retention, enabling bar operations to achieve high-performance productivity and quality service.

    Build sustainable professional relationships in guests to maintain patronage, and with accredited suppliers to maintain cost advantages in the procurement of bar stocks and supplies.

    Generated regular sales performance reports, incident reports, and other management reports with the view to improving bartending efficiency, staff productivity, and customer service.




    A.A. in Hospitality Business Management, BROWARD COLLEGE Ÿ Davie, XXXXXX (1996 1998, incomplete)

Awards & Recognition

    Employee of the Month (11 times), Lowes Miami Beach Hotel (2010 Present)

    Recognized as top selling bartender for the last 6 years and cited among the top 10 bartenders in Miami Beach


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